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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown Extended stay Toilet was leaking, bathroom smelled like weed and had some mold, Tv had something on it that hotel said was a scratch, towels had too much soap left, bed sheets were scratchy, blinds would not close all the way and no bathrooms in lobby. Breakfast options were poor, at best.
Business response:
Dear Guest, Thank you for sharing your experience. While we’re glad you chose to stay with us, we regret that some details fell short of expectations. We’ve taken note of the maintenance and comfort concerns you mentioned and are working to improve these areas. Your feedback helps us better serve our guests, and we’d be happy to welcome you back for a more seamless stay. Sincerely, Hotel Management
Hugeeeee Roaches, sink is licking, no warm water, couldn’t shower… someone else was sleeping in the bed before me, so they didn’t change sheets. Room smell like cigarettes and dirt
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we understand your frustration. We will immediately address these concerns with our team to ensure proper cleanliness, maintenance, and guest comfort moving forward. Thank you for bringing this to our attention. Sincerely, Hotel Management
Fix the ac in room please I loved the room but lord the ac is terrible i was so hot at night had to sleep with windows open
Business response:
Dear Guest, Thank you for choosing our hotel for your recent visit to the city. It is nice knowing you had a pleasant time in your room. However, we apologize for the issues you encountered with the air conditioning unit. Our maintenance team is notified and will fix it soon; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to Extended Stay America. Sincerely,Hotel Ma... read more
Filthy and Smelly The elevator smelled like they used a old mop, the room floor was so dirty that my daughters white socks looked like she played in the street. I killed 3 cockroaches and the guest next to me was smoking cigarettes and weed in the bathroom all night long and the room smelled horrible. I will not ever go back to that hotel again.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Smoking is never allowed on the hotel premises. Considering this a rare incident, we hope you will return with your family on your next visit to the area so we can show you our commitment to outstanding experiences. Sincere... read more
Choose somewhere else Upon arrival, you have to push a call button for an attendant. Was told very adamantly that there’s a strict no smoking policy. When walking to my room, the hallway was filled with the smell of cigarette and marijuana. I entered to a rusty fridge, dirty bathroom and tub. The bed looked clean and the tv worked though. After 8 hours of driving, I just wanted to sleep. I called the front desk at 9:30p to complain about the feet stomping around above me. The floors and walls are super thin. I could hear my ... read more
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Smoking is never allowed on the hotel premises. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns with our housekeeping and maintenance team and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you wil... read more
it stinks like smoke and pot
Business response:
Dear Keben, Thank you for your feedback. It is important to us that every guest has a comfortable stay, and we regret that your experience did not meet expectations. Maintaining a fresh and welcoming environment is a priority, and we take concerns about odors seriously. Your comments will be shared with the team as we strive to provide a better experience for all guests. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportuni... read more
No so great time Well hotel front desk were unfriendly. Then the heater was broke in the room. Took two days to get lots to be able to cook food. Along with two days to get heater fixed.
Business response:
Dear Henry, Thank you for taking the time to write a review. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Thank you for bringing this to our attention; as we aim to provide our guests with the highest level of service and care, and your insights will significantly assist us in implementing the necessary improvements. We anticipate your return, affording us the opportunity to deliver an enhan... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,284 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.