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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was in town for the weekend, great overall experience. Quiet, relaxing and easy access to the highway.
Business response:
Dear Michael, Thank you for staying with us at Extended Stay America during the weekend. We are thrilled to read that you had a wonderful experience with us. We are happy you appreciated everything about your stay, including our quiet and comfortable accommodations. We are glad our location close to the highway was convenient for you. Your positive feedback is greatly appreciated, and it motivates us to continue providing our guests with the best possible service. We hope to welcome you back soon when you are in the area.Sin... read more
Breakfast
You get what you pay for- The area was quite My room was very dirty asked for the floor to be cleaned an no one came- I had to wipe down myself Staff over all was ok!
Business response:
Dear LaToya, We appreciate you taking the time to share your remarks. It is disappointing to know you had issues with the cleanliness of the room and our staff was not attentive to resolve your concerns to your satisfaction. We will immediately address this as this is different from what we expect our team to be like. On a positive note, it is nice to know you were pleased with our team. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Stayed here after a flight was canceled. Appreciated that there was a place to do laundry as airline would not give us our checked bags back. Hallway smelled of cigarettes but thankfully room did not. Staff member was extremely pleasant and helpful.
Business response:
Dear Sarah, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed your comfortable suite with a laundry facility in the hotel and had a great time here with a pleasant and helpful team. Every member is committed to ensuring our guests have an excellent stay, so we are sorry for the smell concern that you mentioned and have noted and will ensure they are addressed. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Ho... read more
Fine stay except for the bathrooms Since moving to Atlanta GA approximately I have stayed at Extended Stays on numerous visits back to the DMV for business. The price is reasonable and proximity to the airport is convenient. Your staff was great. My one complaint is that on numerous visits there has been some sort of issue with the bathroom. Whether an inoperative shower, or some other plumbing related issue, I have had problems with several bathrooms on numerous stays with you. When I become aware of these issues. I am usua... read more
Good
Business response:
Dear Ray, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management
The very helpful staff. The woman on at night went out of her way to help me arrange a ride to the airport as well as provide other information.
Just wasn’t inviting
Business response:
Dear Val, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We are especially sorry if you reported a problem and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality that we typically deliver.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,307 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.