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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for, and it's not much. The airport shuttle who left "right away" took 25 minutes to pick me up when the hotel is 2 miles from the airport. The hotel doors open to the outside like a motel. I was given a room that smelled like smoke, even though it's a non-smoking room. The second room smelled gross. I went to take a shower at 11p.m. when I arrived, and there was no shampoo. No one would bring me any, so I had to go out in the rain to get some. The hotel stocks NO dishes in the kitchen, even though it's ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
We originally went to the wrong hotel (there is another extended stay America about 1/4 mile away). Once we got to this one, there were some super shady people checking in. Did not feel safe. Once we got our keys, we walked around the entire parking lot to our room that was on the opposite side of the lobby at 1:30am. Our room was disgusting. Nothing to wash your hands with, shower was dirty, beds were average. We only stayed about 8 hours to sleep and bolted back to the airport to catch our flight. Would not recommend.
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
Looked better than it was. Room not very clean, breakfast not worth it and skimpy, old towels...
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Don't do it to yourself There are plenty of better hotels in the area. Poor cleanliness, bathroom tub peeling, kitchen old and in bad condition.
Business response:
Ross, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Disappointed I had to bring in air freshener due to the room smelling like someone had been smoking. There was only 1 wash cloth so my husband had to use hand towel to take a shower. Will not be staying there again.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
I got there at 5:30pm and still had to wait 30 min for a room to be available. Seemed like front desk receptionist was overwhelmed
Business response:
Thank you for being our guest and sharing your feedback. We are happy you enjoyed your stay overall, but we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you will stay with us again soon. Sincerely, General Manager
Will never stay again The room was very clean. If you needed anything you had to go the office to get it or check it out. The room didn't have a blow dryer, I called the office to get one and I had to go to the office with wet hair to check it out, sign it out, when done, sign it back in. I have NEVER had to do that. Most places bring it to your room. They say they serve breakfast, well if you call a packaged muffin or granola bar and coffee breakfast, then they do. I was expecting maybe a hot breakfast with eggs, sausage or... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Find another hotel Called to let the hotel know we would be arriving late (around midnight) they said that was fine. Got there and knocks on the office door and called the office phone as instructed for over 30 minutes before someone let us in. Her response was " I was busy, I couldn't hear the phone ringing". If we didn't have a 6am flight the next day I would have left and found other arrangements. Room was dirty, fridge leaked water. Worst service to date.
Business response:
Michael, thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another chance to redeem ourselves in the future. Sincerely, General Manager
Extended Stay America dirty room Our room had full trash can and trash bags with more trash under cabinet. Floor had not been vacuumed and hairs in tub. The kitchen counter was sticky. We had a late arrival- only amenity were towels and toilet paper. Toilet seat broken. Outside door light not working. Garbage strewn outside our door. We would have left, but early flight in AM
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.