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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible gas escaping through a open valve This was a horrible night stay I was locked out of our room by the safety latch and no one could answer how this happened and they don't seem to care
Business response:
Emie, we were disheartened to read from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel management
Never again My check in was the only good thing about my whole stay. Wouldn’t let my dog stay their.
Business response:
Brandon, thanks for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
Business response:
William, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Bad bad bad
Business response:
Bopah, thank you for choosing our hotel for your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Please don't hesitate to contact our general manager directly if you would like to share more of the details. In the meantime, we value your patronage and hope you will stay with us again so we can have an opportunity to provide you with a better stay. Sincerely, Hotel Management
Convenient location I stayed at the motel because it was a convience as far as the distance to where I needed to go
Business response:
We appreciate your feedback. Although you liked our location, we are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Nightmare Experience This was the worst hotel experience I have ever had. First off, when I reserved the room on Expedia, it stated there would be breakfast served, and when I went to check in, the clerk told me they never served breakfast. I abhor false advertisement. Secondly, I went into the hotel room only to find the electricity didn't work, there was thick grime on all the furniture, the bedding was dirty, there were bugs on the carpet (various types), and the bathroom was filthy. I went to the front desk and asked for... read more
Business response:
Tina, thank you for evaluating your stay with us. We sincerely apologize for the cleanliness and service issue you had while here and that you were unhappy with our breakfast facilities. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. In regard to breakfast, your feedback has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another oppor... read more
Unacceptable Seriously disappointed! We stay there a few times a month, but this time was awful! When the microwave didn't work in our room, I was told they had no one to fix it and no other rooms available. Suddenly when I stressed this was not acceptable, another room came available. When we went to the other room, the toilet was covered in urine, and the bathtub had a black ring around it. When i called the next morning, the front desk told me there wasn't any manager available and they would make note. It was after 3pm t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Staff member was high. The staff worker was high. Put us in the wrong room, we requested 2 Queen beds had to full. Told about the issue then giving another room then key wouldn’t work work. On top of that he said he couldn’t find our reservation of which I received confirmation when booked smh
Business response:
We are delighted that you chose our hotel for your recent stay and we want to apologize for our team's less than satisfactory response to your service requests. Rest assured that we take these reviews seriously. Your comments have been shared with the appropriate departments and team members to address these issues so that they do not happen again. We hope to have the pleasure of serving you again the next time you are in our city. Sincerely, Hotel Management
No Apology Necessary - I Won't Return Room key didn't work on the first try. The room STANK of cigarette smoke. Bathroom had mold and bacteria in the tile. If it hadn't been so late and I hadn't been so exhausted, I'd have gone back down to the desk. I'm so glad I didn't pay full price for this.
Business response:
Juliana, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.