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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible It was terrible and smelt strongly of smoke
Business response:
Amanda, thank you for being our guest. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the odor compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your candid feedback, and we hope to welcome you back in the future. Sincerely, General Manager
Wouldnt stay again Hotel smelled like cigarettes, the area looked dangerous, not good experience overall
Business response:
Juan, I apologize for the disappointing stay you had with us. We are extremely sorry for the smoke issue you encountered during your visit. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Okay room with an unwanted guest There was a cricket in my room under the fridge that chirped all night. Front office said they would send someone at 9 am the next day.
Business response:
Dominick, I apologize that we failed to provide you an exceptional stay. We are sorry for the cleanliness and service issues you encountered. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
Overnight stay Hotel offers shuttle service to the airport but it does not start until 6:00 am. That is too late for people like us that had an early flight. Cab service called was of no help. Room was musty smelling inside. Room overall was clean. Lobby was open 7 am to 11 pm. Not very convenient.
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the issues you encountered with our shuttle service and regret the same. We are also sorry for the odor issue you encountered in your room and will share your concerns with my housekeeping team. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Horrible customer service Drove all the way from Oklahoma and was told we could stay because we were 20 years old. Called ahead of time to make sure of the age and was told that you could be under 21 to check but THAT WAS NOT THE CASE. Not happy at all!
Business response:
Kelli, thank you for being our guest. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our guest. Sincerely, General Manager
DO NOT STAY HERE! ABSOLUTELY HORRIFIC! Smelly and dirty hotel. Staff was beyond rude and ghetto. Check in is at 3:30 pm, I arrived at 3pm, asked for early chcek in. Was rudely told no way. Ok fine, I can understand that... so how about the time that your fine print reads...check in at 3:30 pm. NOPE! At 5pm they were still trying to locate a room for my family. I ended up leaving, booking another hotel room. Couldnt take it anymore. When asked for a refund, was denied. Worst place ever!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Like staying in a ghetto The toilet did not flush, mold and mildew on the ceiling of the shower and when showering water dripped from the ceiling. All the walks outside my room were filled with cigarette butts and for hours in the evening there were cars cruising the parking area with music so loud it rattled the windows. I could not reach anyone by phone and when I went to the office to report the problems they said someone would check it out in the next couple of days!
Business response:
Jerry, please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the inconvenience caused while you were here. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, General Manager
We arrived at 2:53pm to a very small Lobby after 21/2 hr drive. The front desk would not let us check in until 3pm. Was only 7 min & they wouldn't let us check in. We asked if they had a rest room we could use & we were told no. We had to go back out & get in our car & drive somewhere else to use the rest room. When we came back we checked in & given a key for a room. We had to carry our bags up to the 2nd floor as there are no elevators. When we got to our room, it wasn't even cleaned or made up yet. Back down the stairs ca... read more
Business response:
Dianne, we are sorry we failed to provide you the clean and comfortable room that you deserved. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General... read more
Not a good hotel for a nigh in transit at BWI Called for a van at 10:04. Told van stopped at 10:00. Maid walked in in the morning despite the locked door and the do not disturb sign. Morning van was 25 minutes late and the driver was rude. Expressed my concerns to the front desk and was told "Sounds like your day is even worse than mine".
Business response:
Charles, please accept my apology for not living up to your expectations during your visit. We apologize for our not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached our associates and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.