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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate for short stay if you're stranded, if you don't mind the possibility of AC not working, or having no towels, or a mattress that was not clean (other guests reported these things while I was waiting in check-in line).
Business response:
Please accept my apology for not living up to your expectations. We are sorry for the issues you encountered while you were here. Your concerns regarding the HVAC unit and cleanliness issues have ben shared with my housekeeping and maintenance team to take corrective actions immediately. Please note, towels are available at the front desk and are complimentary. We will make sure this is communicated more clearly at the time of check-in. I truly hope this unfortunate situation will not prevent you from staying with us again. ... read more
Stay here if you want to sleep in a pee bed We got a queen bed room. Once we laid down, I felt something wet. It was next to my leg, so we originally though I might just have wet legs. However, overtime, the wet spot expanded and it smelled TERRIBLE. The yellow stain spanned overtime and it's obviously from the mattress. We tried to ask for another room or another mattress to replace the pee-soaking one. However, the staff said that we can either put few more sheets on or leave. So, we basically just got kicked out from the ... read more
Business response:
I cannot apologize enough for the cleanliness issue you encountered and for the poor service you received. This is not acceptable and I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Once again, I apologize and hope you will consider giving us another chance to redeem ourselves. Sincerely, General Manager
Mediocre Be aware no breakfast, some prepackaged muffins and granola bars, coffee no juice. Bed ok but sheets not good quality.
Business response:
We appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Charles, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Horrible stay The air conditioner was broken in my room they did not send anybody to fix it I was hot and whelmed up not even staying the night because it was so unbearable. I stayed the first night everything was fine the second night everything broke.
Business response:
Charles, please accept my apology for the inconvenience you had with the HVAC unit in your room. This is not the type of guest experience we strive for, so I have shared your comments with my engineering team to ensure this does not happen again. We hope you will give us another chance so that we can provide you with the visit you expected from us. Sincerely, General Manager
Not an enjoyable hotel stay Room was too small though it was classified as a handicapped accessible unit. Refrigerator was loud and kept me awake each night. Staff wasn't helpful and worked very slow. Could hear the people in the unit above each time they walked across the floor, reported this to the hotel staff but nothing was resolved. Definitely wasn't worth the money.
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. S... read more
Not clean The room was not very clean. Hair in the bath tube , food crumbs on floor. No ice machine.. Called down for an early wake up call and the person said use the clock in room.. Would never stay there again.. pillows stink
Business response:
Please accept our apologies for the service and housekeeping issues you encountered during your stay. This is not the type of service we strive for, so I truly regret the inconvenience caused. Please know as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on ourproperty. I have shared your concerns with my housekeeping and front desk team to ensure this does not happen again. We hope you will give us another so that we can provide you with an improved visit in the f... read more
Horrendous The place is not fit for humans. Beyond dirty!!
Business response:
Timothy, please accept my apologies for the unpleasant experience you had while you were here. We are sorry for the cleanliness issues you encountered and regret the inconvenience caused. Please be assured I have shared your concerns with my housekeeping director who will be addressing this with his team. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Tired and smelled like cigarettes. This hotel was disgusting. It reeked of cigarettes and in my opinion did NOT represent the Extended Stay America brand. The employees were nice but looked unkempt.
Business response:
Blair, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.