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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
meh hotel staff needs training
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Bathroom not well cleaned. Toilet and sink with flushing problems. Humid smell in the room (carpets)
Business response:
We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay, and we are certain your next visit will be a better one. Sincerely, Hotel Manag... read more
The room was very tiny. The window curtains wouldn’t stay closed for privacy reasons. There wasn’t any silver wear in the room. We didn’t have a full roll of toilet paper so we had to leave back out and ask for more. The air conditioner and heat wasn’t consistent enough meaning it only stayed on for about 4 minutes at a time so it was getting very cold very fast because it would take so long to turn back on. It was very old feeling like it didn’t feel like a new clean room. It’s no way I’d come back for a visit
Business response:
We apologize for not living up to your expectations with regard to your room and the inconvenience caused. We will address your concerns and ensure we take actions for improvement. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We value your feedback and hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, Hotel Management
Lackluster The hotel was more expensive than the quality of the facility.
Business response:
James, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, Hotel Management
WiFi wasn’t working, had to pay extra to access WiFi. The room smelled like cigarettes and mold. Ride customer service.
Business response:
Thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Business response:
Teresa, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Service Level Not Up-to-par for Business Traveler Not a business traveler's hotel. The service level was not up to par for business travel. Staff did not communicate between shifts. The assistant manager checked me in and did not follow appropriate business acumen. If you request a late check out with the assistant manager upon arrival shouldn't that be noted in the system or communicated to the next shift. I had house keeping and majywnabcw banging on my door. Unacceptable. Bathroom shower curtains stained with some stain t... read more
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
A stinky stay with a stinky situation I had to wait outside of the building for someone to let me be into the lobby! I've become accustomed to walking into a hotel and speaking directly to staff about my stay. Well, not at this place. Then, I was put into a smoking room which totally irritated my sinuses and throat for days! I couldn't sleep at all. My clothing stunk of menthols all day. I don't think I will ever come back to this establishment again!
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Good room, good location, TERRIBLE SERVICE There was no one at the front desk when I arrived. 3 different guests and myself were waiting, trying to find someone. The couple in front of me was rudely dismissed, for reasons unknown to me. When it was finally my turn to check in, I gave the woman my name, and she insisted I didn't have any reservation. She argued with me for at least 10 minutes, telling me I must have the wrong hotel, that I was lying. She even argued with me after I showed her the confirmation email. Eventuall... read more
Business response:
Caitlynn, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.