Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thank you for being our guest. We are glad you loved our friendly staff and had an overall pleasant stay. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concerns with the appropriate team to ensure a better experience going forward. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this mo... read more

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. 

Business response:

Kathy, thank you for choosing to stay with us. We are sorry for the disappointment you had with the in-room amenities and the pillows in your suite. Please note, our brand standards require us to make kitchenware and hairdryers available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable, and you were pleased with the exceptional service provided by our front desk staff. We work hard to ensure high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that enjoyed our ideal location as well as our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management