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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom conditions were not up to par at all. I checked in after about 6:30pm and was told that housekeeping would have my room ready shortly. I went up to the room after waiting about 10 -15 mins. I was greeted by a very nice housekeeper who was finishing up the room. He casually told me that there is a plunger under the bathroom sink, in the event I needed it. Well... it turned out that I needed it each time I used the bathroom because the toilet would not flush properly. I spent entirely too much time plunging in ord... read more
Business response:
Lisa, thank you for choosing to stay at Extended Stay America - Baltimore - BWl Airport - International Dr. We are glad your overall experience was enjoyable and that you liked the service provide by our associates. However, we are sorry for the issues you had with your bathroom and the inconvenience they caused. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope you consider staying with us again soon! Sincerely, General Manager
This was a nice stay but I didn't like the bathroom. Everything else was great.
Business response:
Larita, thank you for evaluating your stay with us. It’s our pleasure knowing you had an overall nice visit. We value your observation as it will help us to improve. We hope to welcome you back soon. Sincerely, General Manager
It was decent It was good but almost great. What hotel gives you one single wash cloth, one single hand towel in a room? This hotel... The upside it was quiet and peaceful. Relatively clean. It had nothing other extended stays have in the room, no utensils, plates, a single pot or pan. The price was good as well.
Business response:
Veronica, thank you for being loyal to our brand and for choosing Extended Stay America - Baltimore - BWl Airport - International Dr. We are pleased to read you not only enjoyed our well-kept property but also found us to be a good value. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will be sure our team communicates this more clearly going forward.... read more
The front desk clerk was fantastic. It was uncontrollable circumstance at the BWI airport and so many people were already stressed and mad for the flights and she was so friendly, helpful, kind, and composed. She offered anyone unhappy with their room to go to another of the extended stay hotels in the area and shuttle service to those as well, even if it is after time the shuttles were running.
Business response:
Tisha, thank you for sharing your wonderful experience at Extended Stay America - Annapolis - Admiral Cochrane Drive. We are delighted to know you thoroughly enjoyed your time with us and that the exceptional service provided by our Front Desk staff exceeded your expectations. I will be sure to share your compliments with her for a job well done. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Thank you for selecting Extended Stay America - Baltimore - BWl Airport - International Dr. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Vacationing in Bmore Great place to relax or find exiting things to do for couples and children. Lots of activities.
Business response:
Edward, it is so nice to read your stay with us was enjoyable on every front. We are delighted to read you had a comfortable stay and our facilities were up to your satisfaction. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Get what you pay for..... Staff at first desk was pleasant, but I do think you should be told if your room is on the front or back (odd or even side). It was confusion trying to locate my room.After being checked in and went to check my room, I was not pleased. The key initially did not work, then when I finally got in my room it smelled like smoke, the top blanket had stains on it and then the air condition did not work. Because I was frustrated I thought it was me but I asked one of the workers to come inside of the room a... read more
Business response:
Thanks for choosing to stay with us. We are sorry for the issues you encountered in both of your rooms and inconvenience you experiences while shifting. All of your concerns will be shared with the respective teams in an effort to improve our service and facilities. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
REVIEW! Our stay lasted 2 days and night. The staff was nice. The room was clean but a couple of things were broken like the shower curtain rod and shades for the window wouldn't close all the way so we had to move a chair in front of it to keep it closed
Business response:
Thank you for choosing our hotel and for your review. Although you liked our courteous associates, we are sorry for the maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your comments with the concerned team to fix the problems immediately. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 4.3 star rating with 1,350 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.