Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thank you for sharing your positive feedback about Extended Stay America - Baltimore - BWl Airport - International Dr. and for letting us know you found us to be a good value. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Thank you for choosing Extended Stay America - Baltimore - BWl Airport - International Dr. Although you had a pleasant stay and liked our reasonable rates, we are sorry for the housekeeping issue you experienced and regret the inconvenience it caused. I will be sure to share your comments with the concerned team in an effort to improve our service. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Baltimore - BWl Airport - International Dr. We are pleased to read you enjoyed your time with us and that our well-kept property met your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. Thanks once more for allowing us to be of servic... read more

Business response:

Harvey, thank you for taking the time to share your review of Extended Stay America - Baltimore - BWl Airport - International Dr. It’s nice to know you enjoyed your stay with the exception of our breakfast offerings. We have taken a note of your feedback as we plan any changes to our selections. We appreciate your business and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Tracey, we are sorry our accommodations fell short of your expectations. We strive to deliver the best facilities to our guests, so we appreciate you sharing your feedback as it will help us make improvements moving forward. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Baltimore - BWl Airport - International Dr. We are glad to read you liked our convenient location and that overall you had a nice stay. We appreciate you sharing your concern about the smell in your room and have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thanks for your business. We hope to have the opportunity to be of service to you again. Sincerely, General Manager 

Business response:

Michael, thank you for rating your stay at Extended Stay America - Baltimore - BWl Airport - International Dr. We appreciate your feedback and are glad that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager 

Business response:

Ivan, thank you for rating your stay at Extended Stay America - Baltimore - BWl Airport - International Dr. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager 

Business response:

Dileep, thank you for reviewing Extended Stay America - Baltimore - BWl Airport - International Dr. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager