Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Anayana, thank you for choosing to stay at Extended Stay America - Baltimore - BWl Airport - International Dr. We are glad to read you loved our clean environment and enjoyed the convenience of our location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager 

Business response:

Andrew, thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America - Baltimore - BWl Airport - International Dr and hope to host you again soon. Sincerely, General Manager 

Business response:

Kristin, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Diane, first of all, we apologize for the behavior of our associate and for the inconvenience it caused. We provide thorough training for all staff members, and we will redouble our efforts to ensure this does not happen again in the future. However, it’s nice to know that our associates Frances, Shawn and Myeshia left you with a good impression. I’ll be sure to share your compliments with them. We hope these positive aspects of your visit will bring you back to our hotel in the future, and we will make sure to make your nex... read more

Business response:

We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Thank you for taking time to review your visit to our hotel. We're truly sorry your suite was not in the spotless condition it should have been when you arrived. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager 

Business response:

We couldn't be more pleased that your stay with us earned the highest rating. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Baltimore - BWl Airport - International Dr. Sincerely, General Manager 

Business response:

We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please know, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We are sorry that we didn’t communicate this during check-in. We ... read more

Business response:

Thank you for your fantastic rating! We're delighted you visited Extended Stay America - Baltimore - BWl Airport - International Dr. and that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager