This profile has been claimed by the business owner or representative.
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Smelled like smoke
Business response:
Dear Melissa, Thank you for your feedback. We apologize that the environment wasn’t as comfortable as it should have been. We will share your comments with the team to help create a more welcoming atmosphere in the future. Sincerely, Hotel Management
Went to go check in and there system was down waited forever with no option to get my room which I had a receipt for. The hotel lobby was dirty and noisy and noticed what looked like a sex escort entering the property. Food over flowing trash cans and not cleanly . Had no options of getting a room due to there systems and the lady behind the counter was no help nor tried to offer any assistance felt like we were not welcome on this property. Ended up having to drive 5.5h home through the night due to no room
Business response:
Dear Brandon, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the system issue and the lack of support you received. A clean and welcoming environment is essential, and your comments about the overall atmosphere will be shared with the appropriate teams. Your feedback is important, and we truly regret the disruption it caused to your plans. We hope for an opportunity to make things right in the future. Sincerely, Hotel Management
Hate Extended Stay! False advertising regarding airport shuttle, after numerous calls and being in the cold for over an hour, getting different info regarding shuttle service (yes, no, yes, no) was told no shuttle service. Called hotels.com was told I could get a refund, so based on that info made reservations with Holiday Inn, then get an email they would not refund me. Called them they refused to refund me. I will never stay and tell all friends and family to never stay with Extended Stay. Their customer service SUCKS!
Business response:
Dear Wendy, Thank you for your feedback. We apologize for the inconvenience you experienced with our service. We will share your comments with the appropriate teams to enhance communication and service in the future. Sincerely, Hotel Management
Facility has plenty of maintenance, staffing, and cleaning needs. Coordinating our stay with the front staff was excruciatingly difficult, as the staff member spoke over everything I said while on the phone. I needed to be make the request they silently listen before replying. We needed to change our check in process due to recent tornados and were assured we could check in the next day. Instead we got into a spat trying to prevent them from calling us a no show when we finally walked into the facility to check In. Also the ... read more
Business response:
Dear Anthony, We sincerely regret the inconveniences you encountered during your stay, especially regarding the challenges in coordinating your check-in and the condition of your room. We value your feedback and are committed to addressing these concerns to enhance our services to provide a better experience for all guests. We hope to have the opportunity to serve you again in the future, ensuring a much-improved stay. Sincerely, Hotel Management
Definitely the worst service I’ve ever had a hotel and I will be taking this up higher. The first room we stayed in had roaches and a mold infestation and was also improperly cleaned. Not only did they try to make us clean it ourselves, but refused to give us a refund and made us stay in the mold infested room another night until we could move rooms. I had to take my girlfriend to the emergency room as a result. In the middle of our stay, the property manager came to our door himself and demanded we leave immediately and can... read more
Business response:
Dear Quinn, We are truly sorry to hear about the difficulties you encountered and can understand how upsetting this must have been. Your feedback is valued and highlights areas where we must improve our service and maintenance standards. We recognize the situation you encountered, and your health and comfort are of utmost importance to us. While we strive to provide a welcoming environment, we acknowledge that your visit did not meet those expectations. We would like to assure you that your concerns will be thoroughly review... read more
Disappointed after check in..... Hotel needs major updates. Carpet sticky and peeling and chewed up. Sheets had period stains on them. Refrigerator was dirty and had food from last guest. Countertop peeling. Toliet seat was loose. Too much to type. The only pleasant experience was at check-in. The attendant was very nice.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and the discomfort it caused. What you described falls far short of the standard we strive to maintain, and we regret that your stay did not reflect the level of care we aim to provide. While we’re pleased to know our front desk team made a positive impression, we understand that a warm welcome must be matched by a clean and well-maintained room. Your feedback has been shared with our team to ensure that these conc... read more
Cuarto sin igiene con olores desagradable baño con olor desagradable
Business response:
DearGuest, Thank you for sharing your feedback. We’re sorry for the cleanliness issues you encountered. Your comments are important and will be shared with our team to help improve the overall guest experience. We hope your future experiences will be more positive. Sincerely, Hotel Management
Time to renovate
Business response:
Dear Guest, Thank you for your feedback. We understand your concerns and will take your suggestion into consideration as we work to improve the overall guest experience. Sincerely, Hotel Management
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,938 reviews.
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.