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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After regular check in hours, the lobby door is kept locked. I was calling the front desk for over 20 minutes. I was finally let in by another hotel guest. After waiting another 15 minutes, the front desk lady finally came back smelling like marijuana saying she was on break. Once entering my room, I noticed a huge puddle of water under the bathroom sink. I placed a towel down with the intentions of informing the front desk but couldn't locate anyone again. I was informed that I would need to check out when leaving but again... read more
Business response:
Dear Danielle,We sincerely apologize for the inconvenience you faced during your stay, particularly with the delayed check-in, the condition of your room, and your interactions with the staff. This does not reflect the experience we aim to provide, and your feedback is crucial in helping us improve. We understand how frustrating it must have been, and we are committed to addressing these concerns with our team to prevent such occurrences in the future. We hope you will consider giving us another chance to provide a more seam... read more
The manager refused to extend us because I was 15 mins late checking in… I was staying long term or trying to atleast but I had to pay for each day. On like day four or five I went to extend and because I didn’t pay by noon she refused to extend my stay however my app said I didn’t have to check in until like 4pm. She had a terrible attitude from the get go from days of earlier and wouldn’t even hear me out even though I explained I was at the hospital the night before and had paperwork to prove it.
Business response:
Dear Samantha, We regret to hear about the challenges you encountered with the extension of your stay and sincerely apologize for the disappointment and inconvenience this has caused. Your feedback is highly valuable, and we have promptly shared it with our team for a thorough evaluation to ensure improved handling of similar situations in the future. Thank you for bringing this to our attention. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels.Si... read more
All of the above comments apply. It was terribly dirty and was an unsafe feeling
Business response:
Dear Shannon, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We value your concern and look forward to continuing to im... read more
There was clearly what looked to be a bullet hole in our window. The door didn’t lock so we used the fridge. Also, no blow dryers at the facility. Be sure to pack your own.
Business response:
Dear Dana, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manag... read more
Never again! I hadn't stay here in a couple of years and it sure has gone down hill. The walls needed a serious deep cleaning. The shower was filthy and had previous guest hair in it. The toilet seat was broken and coming out of the toilet bowl. If the air wasn't set on 60 the floors sweat so bad it was like ice skating. I killed a roach crawling up the wall. The other guests/residents were sketchy as hell.
Business response:
Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize this was not your experience. We also want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are do... read more
The 1st room I was given was not clean. The second room had ants in the kitchen. The comforter had stains on it.
Business response:
Dear Bryan, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.