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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The absolute worst check in of my life. Bringing me too a room that clearly was not cleaned then taking me to 3 other rooms to see which ones were cleaned or not at 10:30/11pm is terrible customer service. Absolute worst!!
Business response:
Dear Guest, We’re sorry your experience didn’t meet expectations. We understand how important a smooth and comfortable stay is, and we apologize for any inconvenience or frustration caused. Your feedback is appreciated and will help us improve our service moving forward.Sincerely,Hotel Management
The shelf was broken, the tv remote was broken, the floor was sticky, the bathroom still had soap in from prior occupant. Loud music in parking lot that attendant said she couldn't do anything about even though they were trespassing and noise was past 10pm. I would request a refund
Business response:
Dear Guest, We would like to extend our sincere apologies that your experience did not meet the expected standards. The condition of the room, along with issues regarding cleanliness and unresolved noise disturbances, falls short of our commitment to excellence. Your feedback is invaluable, and we will ensure that these concerns are communicated to our team for prompt and effective resolution. Furthermore, we have processed a refund for your reservation. Should you need any additional assistance, please do not hesitate to re... read more
Nothing was liked. Rooms smelled of bug spray. Carpet stained and torn. Whole place needs renovation.. Pictures are deceiving.
Business response:
Dear Barbara,We're sorry to learn that your experience fell so far below expectations. Providing a clean, comfortable, and welcoming environment is our priority, and it's disappointing that your room did not reflect these standards. We understand that the property's condition and the unpleasant atmosphere you encountered were concerning, and we appreciate you bringing these matters to our attention. Please know your feedback is valuable, and we will share it with our team to make necessary improvements. We hope to have anoth... read more
Don’t recommend The staff is nice. The property is old stinky & stained. There was a used tampon in the rooms trash can upon checking in. You can hear doors slamming night and day with the beautiful sound of people arguing. I don’t recommend this place for blue collar workers or anyone traveling.
Business response:
Dear Michael, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We deeply regret that the condition of the room did not meet your expectations. This is absolutely unacceptable, and we will address this immediately with our housekeeping team to ensure that proper standards are upheld moving forward. We also apologize for the noise disruptions you experienced. We understand how important a peaceful environment is for our guests, and please know that our front desk ... read more
Worst Hotel in my hometown I've ever stayed in There was no remote in my room. I called the desk and was advised. "I don't have any remote here," so no TV, which meant I could've saved the money because I have insomnia and can't sleep without a TV. And before you scream internet..... it was so slow that a software update took all night. All night. They don't have conditioners, and this is an extended stay. No dish soap, no dishes, no nothing, so not an extended stay, really. The room was filthy. My socks turned black on the ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and proper room amenities are essential, and we regret falling short of your expectations, especially regarding the TV and internet connectivity. We appreciate you bringing these concerns to our attention, and we will work diligently to address these areas of improvement. We hope you will consider staying with us again so we can provide you with a more satisfactory experience.Sincerely,Hotel Ma... read more
Meh, at best. Staff didn't speak English very well. Room keys didn't work - twice. Room had a hole in the wall by the bathroom, and the curtains were broken and just hanging there. I couldn't imagine staying there longer than 1 night, like we did. Extended Stay? No thank you.
Business response:
Dear Carrie, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that these issues do not meet our usual standards, and we will address them with the relevant team members to ensure improvements are made moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more seamless experience in the future.Sincerely,Hotel Management
Rude
Business response:
Dear Toryanna, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
I felt pretty unsafe because there was alot of young kids running the hallways. A fire had started in one of the rooms while i was there because someone fell asleep. Police had came for 3 seperate incidents during my stay! A bit sketchy. Room was pretty dirty. Staff was nice.
Business response:
Dear Kirsten,Thank you for taking the time to share your thoughts. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We appreciate your kind words regarding our staff, and we hope to have another opportunity to provide you with ... read more
Place is a dump
Business response:
Dear Scott, We sincerely apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback with us. We hope to have another opportunity to provide you with the outstanding hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.