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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone tried to break down my hotel room door to get in and rob me I had tocall 911 it was the worst experience of my life!
Business response:
Dear Matthew, Thank you for sharing your thoughts on your recent stay. We are very disappointed to read your comments regarding your disturbance and the security of our guests. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Feel free to connect with us directly with any additional details that may be helpful to their investigation. We hope to welcome you back soon.Sincerely,Hotel Management
The only redeeming thing about this hotel were the courteous staff, otherwise it would have gotten one star for everything. The main area smelled and looked like it had not been cleaned in a while. It’s supposed to be a smoke free facility, yet obviously people were smoking. Our room reeked of marijuana, there were several unsavory people hanging outside due to the bar across the parking lot, and overall it did not feel safe. We won’t stay here again.
Business response:
Dear Kristina, Please accept our apologies for the overall disappointing experience. We take pride in providing a secure, clean, fresh environment for our guests; therefore, we are sorry for anything that was overlooked during your stay. We have shared your feedback with the appropriate team so they can rectify this immediately. We appreciate your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
A real dump Smells bad in rooms and in halls, toilet leaks, faucet handle backwards, bugs, clerk did not speak or understand English well. Hallway floors dingy. No free coffee in rooms. Can’t dial other rooms using the phones. Shady looking people staying there. One person with a shopping cart sleeping outside.
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Terrible dirty Dirty. The room and the entire hotel is not a clean place to visit or stay. Run down.
Business response:
Dear Janobel, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
This property was absolutely nasty. There was hair in the bathroom, the towels were old and stained, the carpet throughout the building was soiled, the countertops were in disrepair, the walls were poorly painted, the hallways smelled, the electrical box in my room was sealed shut with a random screw, the floors were sticky, the toilet was dirty, and this is a SHORT list of the issues! Never stay at this hotel. Expedia should cease to allow this hotel to be accessible via its website.
Business response:
Dear Todd, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel... read more
Nothing
Business response:
Dear Rosa, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.