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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed after check in..... Hotel needs major updates. Carpet sticky and peeling and chewed up. Sheets had period stains on them. Refrigerator was dirty and had food from last guest. Countertop peeling. Toliet seat was loose. Too much to type. The only pleasant experience was at check-in. The attendant was very nice.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and the discomfort it caused. What you described falls far short of the standard we strive to maintain, and we regret that your stay did not reflect the level of care we aim to provide. While we’re pleased to know our front desk team made a positive impression, we understand that a warm welcome must be matched by a clean and well-maintained room. Your feedback has been shared with our team to ensure that these conc... read more
Cuarto sin igiene con olores desagradable baño con olor desagradable
Business response:
DearGuest, Thank you for sharing your feedback. We’re sorry for the cleanliness issues you encountered. Your comments are important and will be shared with our team to help improve the overall guest experience. We hope your future experiences will be more positive. Sincerely, Hotel Management
Time to renovate
Business response:
Dear Guest, Thank you for your feedback. We understand your concerns and will take your suggestion into consideration as we work to improve the overall guest experience. Sincerely, Hotel Management
Nadia was absolutely amazing but I wouldn’t stay here again if it was free! Ok, maybe for freeee. A lot of suspicious looking characters here and the rooms are not only outdated but not well cleaned and maintained. I know you get what you pay for but I’ve gotten some great experiences from the same price elsewhere. The location is great and convenient it was close to the job I had to work but ai rather sleep in my car than stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely appreciate your kind words about Nadia's exceptional service. We regret that other aspects of your stay fell short of expectations, and we apologize for the inconvenience caused by the cleanliness and maintenance issues you encountered. While our location offers convenience, we understand your concerns about the overall experience and are actively addressing these areas for improvement. Your feedback is invaluable as we work to enhance our standards. We hope y... read more
Last time I'll stay here.
Business response:
Dear Guest, Thank you for your feedback. It’s disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
WOULD NOT RECOMMEND THIS P[ROPERTY.
Business response:
Dear Guest, Thank you for your feedback. It’s disappointing to know that we did not meet expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
Avoid this hotel I booked this hotel last minute but had stayed at Extended Stays before and they were nice. Not the case here. It seems that the owners just gave up trying to make this place decent. Everything is run down. This includes the entryway the carpets the doors. The towels were threadbare with holes. I could go on but I’ll get to the next point. There were multiple families that live there more than just extended. It felt like a homeless camp. And perhaps that is why the rooms do not come equipped with a coffee ma... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations and that the condition of the property was not up to standard. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite can be obtained at the f... read more
Won’t stay again
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry that we did not meet your expectations. Your comments are important to us and will be shared with our team as we work to improve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.