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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t recommend The staff is nice. The property is old stinky & stained. There was a used tampon in the rooms trash can upon checking in. You can hear doors slamming night and day with the beautiful sound of people arguing. I don’t recommend this place for blue collar workers or anyone traveling.
Business response:
Dear Michael, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We deeply regret that the condition of the room did not meet your expectations. This is absolutely unacceptable, and we will address this immediately with our housekeeping team to ensure that proper standards are upheld moving forward. We also apologize for the noise disruptions you experienced. We understand how important a peaceful environment is for our guests, and please know that our front desk ... read more
Worst Hotel in my hometown I've ever stayed in There was no remote in my room. I called the desk and was advised. "I don't have any remote here," so no TV, which meant I could've saved the money because I have insomnia and can't sleep without a TV. And before you scream internet..... it was so slow that a software update took all night. All night. They don't have conditioners, and this is an extended stay. No dish soap, no dishes, no nothing, so not an extended stay, really. The room was filthy. My socks turned black on the ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and proper room amenities are essential, and we regret falling short of your expectations, especially regarding the TV and internet connectivity. We appreciate you bringing these concerns to our attention, and we will work diligently to address these areas of improvement. We hope you will consider staying with us again so we can provide you with a more satisfactory experience.Sincerely,Hotel Ma... read more
Meh, at best. Staff didn't speak English very well. Room keys didn't work - twice. Room had a hole in the wall by the bathroom, and the curtains were broken and just hanging there. I couldn't imagine staying there longer than 1 night, like we did. Extended Stay? No thank you.
Business response:
Dear Carrie, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that these issues do not meet our usual standards, and we will address them with the relevant team members to ensure improvements are made moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more seamless experience in the future.Sincerely,Hotel Management
Rude
Business response:
Dear Toryanna, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
I felt pretty unsafe because there was alot of young kids running the hallways. A fire had started in one of the rooms while i was there because someone fell asleep. Police had came for 3 seperate incidents during my stay! A bit sketchy. Room was pretty dirty. Staff was nice.
Business response:
Dear Kirsten,Thank you for taking the time to share your thoughts. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We appreciate your kind words regarding our staff, and we hope to have another opportunity to provide you with ... read more
Place is a dump
Business response:
Dear Scott, We sincerely apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback with us. We hope to have another opportunity to provide you with the outstanding hospitality you deserve every time you stay with us.Sincerely,Hotel Management
When you go into the property it smelled funny. I think it was smoke that might have been on other floors. The property was an extended stay property but didn't any kitchen supplies. The bath had mold on the walls and ceilings. The bed only had a top sheet and a coverlet, no blanket. I would have left that night but I booked it through Expedia and it was non-refundable. To make matters worst, at 5 am in the morning someone was knocking on the door across the way for 10 minutes. I called the front desk and they told me that t... read more
Business response:
Dear Tracey, Thank you for sharing your concerns. Our commitment is to provide a clean environment, superior service, and an exceptional stay for all who visit our establishment. However, we regret that we did not meet those standards during your visit, and we sincerely apologize for any inconvenience caused. Please be assured that we will address these issues promptly and effectively. Also, we regret the miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front ... read more
Although the only staff member on the premises helped me find a cleaner room with cleaner sheets, the fact remains every room had stained sheets. When I called asking for housekeeping to change our sheets, I was told to go to the front to get the sheets myself due to the hotel not being 5 star. There was no housekeeping and I would have to change the sheets myself. My husband complained since we were spending our money to be there. As stated in the first sentence, the staff member did show me two other rooms. I was allowed t... read more
Business response:
Dear Keisha, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team for review and action. Also, please know that since we are an extended property, our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to off... read more
Poor Trservation Desk I was told by phone that they would accept prepaid Visa card as long as the amount included the full room price plus $100 deposit which would be credited back if there were not accidental charges. Then when I checked in, I was told could not use the prepaid Visa card for accidental cost but only for room fees. The next I was charged on my Amex card the full day room cost and was told the prepaid Visa card could not be used
Business response:
Dear Richard, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.