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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unacceptable Cleanliness for a Hotel Stay I’m currently staying here, and unfortunately, I’m disappointed with the cleanliness of the room. The sheets had hair on them, like someone had already been in the bed and it was just made up again. The bathroom was also not properly cleaned — it looked like someone had just taken a shower, and there was still hair left in the tub. I didn’t notice it right away, but once I did, it was really upsetting. I expected better cleaning standards.
Business response:
Dear Marjorie, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the lack of proper attention to cleanliness. Your feedback is being taken seriously and will be shared with our housekeeping team to ensure better attention to detail in the future. We appreciate you bringing this to our attention and regret the disappointment it caused during your stay. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience. Sincerel... read more
Business response:
Dear Hafeezah, Thank you for sharing your feedback. We look forward to the opportunity to serve you better in the future. Sincerely, Hotel Management
We waited over 10 minutes before someone came to the front desk. The fire alarm kept going off. The room has cigarette burns on the counters, the tub, everywhere. This place was overall disgusting. The only reason we stayed was bc we had been on the road all day and it was late. Do not recommend this place to anyone
Business response:
Dear Virginia, Thank you for your feedback. We’re sorry your experience was disappointing and that the condition of the room, delays at the front desk, and other disruptions made your stay uncomfortable. We understand how frustrating that must have been after a long day of travel. Your comments will be shared with the team to help address these concerns and improve the overall guest experience moving forward. Sincerely, Hotel Management
Smelled like smoke
Business response:
Dear Melissa, Thank you for your feedback. We apologize that the environment wasn’t as comfortable as it should have been. We will share your comments with the team to help create a more welcoming atmosphere in the future. Sincerely, Hotel Management
Went to go check in and there system was down waited forever with no option to get my room which I had a receipt for. The hotel lobby was dirty and noisy and noticed what looked like a sex escort entering the property. Food over flowing trash cans and not cleanly . Had no options of getting a room due to there systems and the lady behind the counter was no help nor tried to offer any assistance felt like we were not welcome on this property. Ended up having to drive 5.5h home through the night due to no room
Business response:
Dear Brandon, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the system issue and the lack of support you received. A clean and welcoming environment is essential, and your comments about the overall atmosphere will be shared with the appropriate teams. Your feedback is important, and we truly regret the disruption it caused to your plans. We hope for an opportunity to make things right in the future. Sincerely, Hotel Management
Hate Extended Stay! False advertising regarding airport shuttle, after numerous calls and being in the cold for over an hour, getting different info regarding shuttle service (yes, no, yes, no) was told no shuttle service. Called hotels.com was told I could get a refund, so based on that info made reservations with Holiday Inn, then get an email they would not refund me. Called them they refused to refund me. I will never stay and tell all friends and family to never stay with Extended Stay. Their customer service SUCKS!
Business response:
Dear Wendy, Thank you for your feedback. We apologize for the inconvenience you experienced with our service. We will share your comments with the appropriate teams to enhance communication and service in the future. Sincerely, Hotel Management
Facility has plenty of maintenance, staffing, and cleaning needs. Coordinating our stay with the front staff was excruciatingly difficult, as the staff member spoke over everything I said while on the phone. I needed to be make the request they silently listen before replying. We needed to change our check in process due to recent tornados and were assured we could check in the next day. Instead we got into a spat trying to prevent them from calling us a no show when we finally walked into the facility to check In. Also the ... read more
Business response:
Dear Anthony, We sincerely regret the inconveniences you encountered during your stay, especially regarding the challenges in coordinating your check-in and the condition of your room. We value your feedback and are committed to addressing these concerns to enhance our services to provide a better experience for all guests. We hope to have the opportunity to serve you again in the future, ensuring a much-improved stay. Sincerely, Hotel Management
Definitely the worst service I’ve ever had a hotel and I will be taking this up higher. The first room we stayed in had roaches and a mold infestation and was also improperly cleaned. Not only did they try to make us clean it ourselves, but refused to give us a refund and made us stay in the mold infested room another night until we could move rooms. I had to take my girlfriend to the emergency room as a result. In the middle of our stay, the property manager came to our door himself and demanded we leave immediately and can... read more
Business response:
Dear Quinn, We are truly sorry to hear about the difficulties you encountered and can understand how upsetting this must have been. Your feedback is valued and highlights areas where we must improve our service and maintenance standards. We recognize the situation you encountered, and your health and comfort are of utmost importance to us. While we strive to provide a welcoming environment, we acknowledge that your visit did not meet those expectations. We would like to assure you that your concerns will be thoroughly review... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.