Extended Stay America - Baltimore - Glen Burnie's cover image
Claimed

This profile has been claimed by the business owner or representative.

Extended Stay America - Baltimore - Glen Burnie

3.3
  • Hotels
  • Glen Burnie, MD

About this business

HospitalityHotels

Location details

104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States

Get directions
WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.31,938 reviews
Select a rating
Dana's profile image
4 months ago

Nadia was absolutely amazing but I wouldn’t stay here again if it was free! Ok, maybe for freeee. A lot of suspicious looking characters here and the rooms are not only outdated but not well cleaned and maintained. I know you get what you pay for but I’ve gotten some great experiences from the same price elsewhere. The location is great and convenient it was close to the job I had to work but ai rather sleep in my car than stay here again. 

Business response:

Dear Guest, Thank you for sharing your feedback, and we sincerely appreciate your kind words about Nadia's exceptional service. We regret that other aspects of your stay fell short of expectations, and we apologize for the inconvenience caused by the cleanliness and maintenance issues you encountered. While our location offers convenience, we understand your concerns about the overall experience and are actively addressing these areas for improvement. Your feedback is invaluable as we work to enhance our standards. We hope y... read more

Kenneth's profile image
Kenneth 
5 months ago

Last time I'll stay here. 

Business response:

Dear Guest, Thank you for your feedback. It’s disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management 

Kenneth's profile image
Kenneth 
5 months ago

WOULD NOT RECOMMEND THIS P[ROPERTY. 

Business response:

Dear Guest, Thank you for your feedback. It’s disappointing to know that we did not meet expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management 

Catherine's profile image
Catherine 
5 months ago

Avoid this hotel I booked this hotel last minute but had stayed at Extended Stays before and they were nice. Not the case here. It seems that the owners just gave up trying to make this place decent. Everything is run down. This includes the entryway the carpets the doors. The towels were threadbare with holes. I could go on but I’ll get to the next point. There were multiple families that live there more than just extended. It felt like a homeless camp. And perhaps that is why the rooms do not come equipped with a coffee ma... read more

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations and that the condition of the property was not up to standard. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, kitchenware for your suite can be obtained at the f... read more

Tulika's profile image
Tulika 
5 months ago

Won’t stay again 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re sorry that we did not meet your expectations. Your comments are important to us and will be shared with our team as we work to improve. Sincerely, Hotel Management 

Thomas's profile image
Thomas 
5 months ago
Lexus's profile image
5 months ago

The absolute worst check in of my life. Bringing me too a room that clearly was not cleaned then taking me to 3 other rooms to see which ones were cleaned or not at 10:30/11pm is terrible customer service. Absolute worst!! 

Business response:

Dear Guest, We’re sorry your experience didn’t meet expectations. We understand how important a smooth and comfortable stay is, and we apologize for any inconvenience or frustration caused. Your feedback is appreciated and will help us improve our service moving forward.Sincerely,Hotel Management 

Chris's profile image
5 months ago

The shelf was broken, the tv remote was broken, the floor was sticky, the bathroom still had soap in from prior occupant. Loud music in parking lot that attendant said she couldn't do anything about even though they were trespassing and noise was past 10pm. I would request a refund 

Business response:

Dear Guest, We would like to extend our sincere apologies that your experience did not meet the expected standards. The condition of the room, along with issues regarding cleanliness and unresolved noise disturbances, falls short of our commitment to excellence. Your feedback is invaluable, and we will ensure that these concerns are communicated to our team for prompt and effective resolution. Furthermore, we have processed a refund for your reservation. Should you need any additional assistance, please do not hesitate to re... read more

Barbara's profile image
Barbara 
6 months ago

Nothing was liked. Rooms smelled of bug spray. Carpet stained and torn. Whole place needs renovation.. Pictures are deceiving. 

Business response:

Dear Barbara,We're sorry to learn that your experience fell so far below expectations. Providing a clean, comfortable, and welcoming environment is our priority, and it's disappointing that your room did not reflect these standards. We understand that the property's condition and the unpleasant atmosphere you encountered were concerning, and we appreciate you bringing these matters to our attention. Please know your feedback is valuable, and we will share it with our team to make necessary improvements. We hope to have anoth... read more

Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie

How is Extended Stay America - Baltimore - Glen Burnie rated?

Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,938 reviews. 

When is Extended Stay America - Baltimore - Glen Burnie open?

Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.