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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in st 730pm and checked out 12am. The bed linen was itchy and not soft at all. There were no cups in the room. The bed was not comfortable at all. I paid $149 for 5 hrs...which was not worth it. There were at least 2 other guest complaining about no cups and ice machine to the receptionist. I will not be returning to this location. A waste of money...
Business response:
Dear Lenarda, Thank you very much for your feedback. We want every guest to experience our commitment to clean suites and comfortable accommodations during their stay. Therefore, we regret not providing the desired amenities and not meeting your expectations. We will address this with our staff and the housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Expedia was awful, as the hotel could not find my reservation, name or itinerary number. When I called Expedia, I could not get through to anyone as the recording stated that my intineray number was "invalid" even when I continuously showed my emails from Expedia to the hotel staff. It was an horrendous experience and I'll bet I'll never hear from Expedia regarding this note!
Business response:
Dear Christopher, Thank you for sharing your experience. We are sorry for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management
The Property needs to be Updated & remodeled, The Fire-alarm went off at 2:00am in the morning and when we went outside talking to some of the Other Residence they informed us that this happens often
Business response:
Dear Stacey, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We take safety precautions very seriously and will have our property engineer inspect all our suites. Thank you again for bringing this to our attention, and we hope to have another opportunity to provide you with the great visit you deserve.Sincerely,Hotel Management
Horrible Roaches and Ants. Didnt even want to use the shower. My son broke out after sleepling on the aheets
Business response:
Dear Gavin, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during this visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future occurrences. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us... read more
No one was at the front desk on multiple occasions to assist customers. The room was not clean nor completely safe. There was a jagged 18 inch rip on the shower floor where you would stand. I had to buy a shower mat and put towels down to protect my feet. The fridge door was jagged/broken. I had to tape it so I wouldn't get cut. The kitchen kit was missing items. There was hair around the room. Ants crawled on the beds.
Business response:
Dear Chartese, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience with your issues with our front desk associates. We genuinely regret this situation and have shared your concerns adequately so this does not happen again. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure clea... read more
To begin with when we first arrived I was dismayed to see that it was behind a storage facility with nothing around it except a gas station. There were no restaurants or stores to buy food. When we went to check in there was an odor about the place and no one at the front desk and no bell or way to call someone, so I waited. There were 4 of us staying there, myself and my teenage children. There was only one cake of soap, no shampoo/conditioner and no extra rolls of tp. I went downstairs to ask for more and was given more so... read more
Business response:
Dear Kimberly, Thank you for taking the time to write a review about your recent stay. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. Our housekeeping service is conducted weekly to respect the privacy of our guests staying longer. However, we are always happy to provide this service at your request for a minimal fee. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincere... read more
cockroaches! Infested by cockroaches
Business response:
Dear Laura, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.