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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to highways Not what we expected thought it would be more like a residence inn
Business response:
Thank you for taking the time to write a review of our hotel. I apologize if our hotel did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
Too Bare Bones aka Bring your own soap Compared to other suite hotels, this one is too bare bones (no soap, cookware or dishes or hair dryer). The towels are so old they are scratchy (exfoliating?). You'll think sandpaper grit not thread count. Mattress, bedding and pillow are bare bones too and the cover smelled of smoke in a non-smoking room.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for your experience regarding the lack of amenities in your room. Please know that we do offer these items at the front desk upon request. I will work with my staff to ensure that we are properly informing guests of this in the future. As well, I am sorry that your linens did not meet your expectations. I will work with my laundry staff to ensure that we are properly cleaning and softening our towels and bedding. We will ... read more
wouldn't do it again I came to watch my daughter play tennis at Towson University. The hotel was very close by. That was the only good thing. They list amenities such as health club,tennis,etc. I guess these are nearby because they weren't at the hotel. I've stayed at Extended Stay Hotels before and I don't recall having no room service.We had to go to the front desk to get fresh towels The free breakfast was coffee,muffins and Oat Meal. The mattress was barely adequate.
OK location,staff friendly, person in our room! I thought it was "ok". It didn't not on the website that the lobby doors are locked after 11:30pm, so coming off the highway with my 8 yr old son alone and having to wait to be let in was not very nice that late at night in that area. Also, when we were checked into a room, we were given a room key and a post-it-note with our room # written on it (no check-in papers, receipts, etc) We were exhausted, my 8 yr old excitedly pushed his way into the hotel room, only to see a man sl... read more
Business response:
Christie - The staff and I read your comments about your stay with us. The situation you described regarding my staff assigning you a room that was already occupied is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I reviewed check-in procedures with my staff to ensure that this experience is not repeated. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future... read more
Will use one in Aberdeen Upon arriving and checking in, opened the door go to bathroom and no toilet paper so walked back to front desk and no one to be found. So I called front desk and the paper was delivered. After using restroom the toilet wouldn't flush and water went everywhere. Caled again and all that was accomplished was a plunger brought. So all night no toilet and then I called about late check out and was told they did not have late check out. I normally stay at the same hotel in Aberdeen but since all booked up ... read more
There was significant communication issues between the reservation with Hotels.com and this hotel. Although I did make a couple changes (allowed according to the reservation), clearly there were miscommunications, as well, we could not then work through the front desk to "correct", so it was very inconvenient to have to call hotels.com while actually at the front desk of the hotel. In addition, we had a room with 2 double beds, but there were only 2 of all the dishware in the cupboard, so we had to ask for more (we had 4 peo... read more
Don't stay here! No maid service, uncomfortable beds, dirty halls, rooms have not been updated in quite some time. You would be much better staying one exit north at Hunt Valley.
Our room was terribly smoky and we had requested a non smoking room.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the booking issues you experienced during the check-in process and the odors in your room. In response to your feedback, I will meet with the staff to review our reservations policy and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay the next time you’... read more
Gross property The blankets were torn and the sheets were stained- it grossed me out. I also jumped out of the shower with a wet head only to find no hair dryer! The rate of this property was about the same as the Holiday Inn down the street- I regretted not moving to this hotel.
Business response:
Chris – Thank you for taking the time to write a review of your stay. I apologize for the level of cleanliness in your room and I am working with the staff to improve our cleaning procedures so that this issue does not affect future guests. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the c... read more
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.