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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Real WiFi Not included a bit of a bait and switch This hotel is ok, but a bit run down. Real WiFi is not free, it has "limited mode" which is ok for email and text web browsing, but if you want enough speed for videos or file downloading you have to pay extra. The limited Wifi seems about like the 56k modem days!
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our Wi-Fi service was below par. In response to your feedback, I will be having discussions with our Wi-Fi vendor and IT department to see if our Internet service can be improved. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better s... read more
Desperate only Arrived after 8pm. No hairdryer... No one mentioned it... No information on local restaurants with delivery.. Very loud people at the desk late and early...$130 for this? Nice guy at the desk found a cup of coffee for me because I was not in time for the breakfast. Not again for sure but thank you to the thoughtful young man for the coffee
Don't forget anything Room was nice. Loved that it had a chair. Had stove refrig and sink. But no dishes. Called the front desk at 730 to have an extra pillow, a bowl, and a colendar delivered to my room. They never showed up. Walks to the main desk at 9 and asked about it , the staff actually chuckled and said they forgot. He goes in the back and say they have no extra pillows or bowls . The next morning walked down for a hairdryer and they again didn't not have any. Very disappointed I would love to stay there again cus th... read more
Business response:
Thank you for sharing your review with us. I apologize for the service issues you experienced. I will use your comments as a training tool to ensure that we are responding to guest needs in a timely manner. We hope that you will give us the opportunity to provide you with a better stay.
Needs work Linens laying in the hall does not make a good first impression. No toilet paper in the bathroom had to get some from the front desk. When using the bathroom sink for the first time the stopper handle came right out of the sink. The room was clean but maintenance has a long way to go. I would try to stay in one of the other nearby hotels next tome.
Business response:
Thank you for your recent review of your stay. I am so disappointed to hear about the maintenance issues you encountered. Please accept my apology. To make sure this doesn't happen again, I will be coaching our maintenance staff and making sure our room inspections are completed to our company’s high standards. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No Ice, no AC, no service. No ice machine and no air conditioning. Arrived late, needed ice for an injury, had to go out to buy it. Came back to a room with open windows and the knobs on the AC were spinning. No AC and by that time no one at the front desk and too tired to demand another room. What a rip off.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay with us did not meet our company’s high standards. To prevent this from happening again, our maintenance staff will be paying special attention to our AC units prior to check-in. We do apologize for not having an ice machine, but we do have ice trays conveniently located in our guest room refrigerators. Thank you for sharing your experience with us. I do hope that you will return to our hotel or any of our other brand locations across the U.S. a... read more
recovery at Extended Stay America I chose the ESA because based upon their website it offered the minimum amenities that I was looking for - I was having surgery and was going to recover there for 1 week following. On our first night the fire alarm went off from 3:14am - 4am. The days thereafter were disappointing, examples include - no water in vending machine, walked downstairs and the greeting from the front desk agent was a good morning with her head down (she never looked up), a employee of the hotel walked into our roo... read more
Terrible Went to MD for a soccer tournament. The hotel was terrible. Smelled like smoke. Rooms were dirty. Do not recommend! We ended up leaving and going to another hotel.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your experience with us was not as you expected. To prevent this from happening again, my team is calling a staff meeting to discuss the cleanliness of all our rooms and to make sure we enforce out non-smoking policies in our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in t... read more
Very loud and uncomfortable The walls are so thin you can hear everything in the other rooms. Definitely annoying at 5am! The beds were probably least comfortable I've ever slept in. I travel to Baltimore all the time for business. I won't be returning to this hotel.
Could be worse but could be a lot better. There were no pillows on the bed when we arrived and we had to wait sometime for clean pillows to be available. The front desk person was kind enough to bring them when they were ready. The heat was left on at the max before we got in so the room felt like a sauna on arrival. The tv had no remote.
Business response:
Bishop - Thank you for taking the time to write a review of your stay. We are disappointed to hear that you were not initially supplied with pillows and that your room was not a comfortable temperature. We will review your feedback with our housekeeping staff to ensure your experience is not repeated. Thank you again for your comments. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.