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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended "STAY AWAY" Upon checking in, the front desk clerk said the breakfast in the morning is behind me at a table and it's nothing impressive. What the hell kind of greeting is that? I spent 3 days there and not 1 day was there any housekeeping. The room given to me was next to the stairs. I heard everyone going in and out. There are no curtains for any windows other than the sunshades, so you can't open the blinds without everyone seeing you. Only 1 lamp out of 3 worked in the room. So it was near total darkness without... read more
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity to redeem our... read more
Stay away Staff is not friendly. Bed is hard as a rock. Check out is 11 and they try to clean the room at 1000. If u stay more then 1 night, they don't give u fresh towels for the 2nd night unless u ask.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Don’t stay I stayed at this hotel due to a last minute trip and the hotel I wanted to stay at was soldiers out for the night. The hotel smells funny, they only serve tea and coffee and muffins for “breakfast “ so that was false advertisement. The WiFi do not work on cell phones or tablets. And the tub in the bathroom was so darn dirty I had to go get flip flops to put on my feet in order to shower. I wouldn’t recommend this hotel to anyone.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
get what you pay for which isn't much cockroaches, told mgr, she took a picture and that was it
Business response:
Thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you both will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Hotel refused to check me in I paid on expedia, and arrived to hotel. The first strange thing is you enter into a transition small cell (not into lobby), and eventually if front desk buzz you in then you reach lobby. She buzzed me in. She found my reservation. Demanded a credit card and ID. She said would withhold a credit, just "in case you break something in the room". I handed her same credit card I used in reservation. I told her that was also my ID. She insisted on "driver license, or passport". I told her I didn't have... read more
Business response:
We are so sorry for what you have experienced on check-in. We keep our guest informed about the requirement of photo id by publishing them on our website. Since this review is anonymous, please reach us out at our hotel so we can look into the issue and assist you further. Sincerely, Hotel Management
Horrible experience. They ran out of towels. Unsafe and I will not recommend this place to anyone!
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Front staff was rude. Someone I didn't know came into my room. The front desk was not alarmed and did nothing. I felt very unsafe.
Business response:
Thank you for the feedback about your stay at our hotel. We apologize for the service issue you experienced and that they did not meet your expectations. Your concerns have been discussed with the team, and we are reviewing our procedures so this does not happen again. We appreciate your comments and hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely, Hotel Management
For the same rate- you can stay in a top rate hote While the hotel's location is convenient, I found a number of issues that would keep me from staying here again. As an extended stay hotel, beware that if you only plan to stay a night or two, there are not the typical amenities such as a coffee maker, coffee, pad of paper and pen, conditioner, or lotion. The WiFi is weak and I ended up using my cellular service during my stay. The beds are very firm and includes three pillows (two feather and one regular of medium firmness)... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bad place Desk Attendant was not personable and very rude. I would never stay here again.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.