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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not impressed get to Hotel we get the run around about getting the price that is on the internet site, you have to book on line to get that price really give me a break so we are standing in front of the check in guy and booking on line this was not customer friendly. We get checked in and come back from dinner and the hotel smells like POT, the next morning the same thing and he was according to the desk clerk when I asked questions about the smell of pot that there was a guest that was doing it and was taken out by the... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Worst stay ever Bed bugs , rude staff
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
horrible disapointing
Business response:
Esther, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Bare bones hotel Not worth what I paid. Room was clean but smelled of whatever was cooked in it last. Very thin pillows, sheets, blanket. Single small bottle of "conditioning shampoo" and soap is all you get for amenities. "Free breakfast" was packaged muffins, granola bars or bag of oatmeal. No ice machines in the whole place. If you get a rate for less than $100, that might be reasonable and just bring your own supplies.
Business response:
Please accept our apologies for your experience in not meeting your expectations. Our guests often bring their personal items from home to use in their suite, so toiletries are available upon request at the front desk. We also have refrigerator with ice trays in all our rooms for your convenience, therefore, we don't have ice machines on our property. We are sorry if we did not communicate this properly at check-in and have shared your concerns with our team in an effort to improve our service. Please consider giving us anot... read more
The hallway smelled like old garbage Staff was good but the hallway smelled like old garbage. The room smelled like mildew, very strong smell!
Business response:
I apologize for the disappointing stay. We are sorry for the odor issues you encountered while you were here. I have asked my housekeeping staff to make sure the property receives a deep clean to remove the smell. Also, our front desk is staffed to assists your need, so we would have been happy to move you to another room if you had alerted us. I hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
They messed up the reservation again. Rude the room was mediocre.
Business response:
Jenn, thank you for sharing this review surrounding your stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Extremely rude staff, long wait. staff screwed up the reservation. avoid this hotel is at all possible.
Business response:
Tj, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
The room was not clean. There were crumbs on the bedding, and hairs on the pillow cases and sheets when first arriving in the room. The bathroom sink was dirty as well. The bed was hard and very uncomfortable. Throughout the night you could hear people coming and going and slamming the doors to their rooms. Overall would not stay again.
Business response:
Morgan, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and hope you will consider giving us another opportunity to prove ourselves. Sincerely, General M... read more
Look Elsewhere The room was not clean and had an odor to the room. They only clean once a week and it shows. I would not recommend staying here
Business response:
Melissa, thank you for providing us with details about your stay. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. We are grateful for the feedback you provided and hope you give us another chance to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.