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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unless you're desperate, skip it We were in town for a wedding/business, and needed a reasonably priced place to stay in the Lutherville-Timonium. What we got might not have been considered for hourly rentals. The room had a bit of an odor, there was garbage and dirty linens in the halls, and to top it all off we had an encounter with the 'manager' that resulted in our being asked to checkout early; which we did given that she assaulted my wife. I have traveled extensively, and could never imagine having to endure this plac... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
OK place but reservation system stunk! I could not recall for sure when I booked this hotel, so we called.. they said there was no record of me, and charged me again for a much higher rate! In the end, I was charged twice and we have not been able to have the second,higher rate removed! This is ridiculous. As it was, it took two people at the desk, looking at my credit card and their system to find me! The AC in the room did not work well at all either!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Shower was anything but refreshing Reached out for a towel after taking a shower and out popped a roach. I guess first sign of things going bad was the hair in the sink and shower.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Barebones and kind of scary. I walked in, saw the room, and asked for my money back. The room was dirty and depressing. I didn't feel safe or comfortable there. At least they gave me a full refund without any trouble.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
When we checked in the clerk was rude. We checked in that evening. I had surgery that day my take my wallet and her information in to get the room she had all the information and he won't give her the room I had to out of the car in pain to register which make very upset I needed to go straight to the room very disappointed. Clerk Jim
Business response:
James, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Billy at the front desk needs customer service training
Business response:
Please accept our apologies for the behavior of one of our associate. Rest assured that we will reinforce our training to ensure such incidents are not repeated. We value your feedback as it will help us improve our guest experience moving forward. We hope to have another opportunity to make it up to you. Sincerely, Hotel Management
The trouble started when I arrived after booking a queen bed, but they said they only had 2 double beds available. They tried to charge me MORE even though I already booked with expedia, my account was charged, and confirmed. There was no continental breakfast. The staff would put out a couple bags of mini muffins and other guests would RUN (I kid you not) to grab them all. Two men with BLOOD all over their clothes entered the elevator while I was leaving...which was just creepy. I will never, ever use another Extended Stay ... read more
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
They canceled my reservation without notice I got in late and I had booked my hotel at midnight and they went ahead and canceled my reservation without notifying me. I had a really long day because my flight was also canceled and come to find out that my hotel got canceled and all I wanted to do was scream because I was having a bad day Due to having my flights changed due to bad weather. I wish hotels had policies to call the customer to find out if they still need their reservation.
Business response:
Margaret, please accept our sincere apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Disappointed We stayed 3 nights and were unaware there is no room cleaning, towel changing under 7 nights. Towels were insufficient after 1 shower and had to ask for dry towels. Pillows and mattress were hard and lumpy. Had to ask for extra pillows. Only 1 mini shampoo and 2 mini soaps for 4 days. No trash can in bathroom and single can in room was full after 2 days. “Breakfast” consisted of ok coffee, warm water for tea or instant oatmeal, mini muffins and granola bars. No juice, milk or real breakfast food. Overpriced vend... read more
Business response:
Finley, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,503 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.