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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great for the price I paid The value I got did not match the price I paid. A few issues included my washcloth smelling like cigarettes when I washed my face, garbage out front and no sliding door entrance can make moving in luggage more difficult. The front desk staff was nice and the bed was comfortable. The room was very dark, even with the lights on.
Business response:
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
I stayed there while my home was being repaired from damages. The staff is terrible, If they don’t like you they up the price
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincere... read more
It was so horrible! The whole hotel smells! The room smell even more. The covers and towels were dirty as hell. I was scared for my life. It's like a trap house hotel. I have never experienced anything like that. It was terrible and not worth my money at all! I would not recommend to anyone at all!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Disgusting Was guaranteed a non smoking room through hotels.com and was greeted to an entire floor wreaking of smoke to include our individual room, which also was not a non smoking room. Cigarette burns all over the bathroom floor along with pubes on the counter. Immediately requested a refund but was not available to cancel or modify the listing through the hotels.com website, so had to deal with being charged for this room while still needing a hotel elsewhere for the night.
Business response:
Thank you for your detailed review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will certainly make improvements in the areas you found to be unsatisfactory. Thank you again for your comments. Sincerely, Hotel Management
Room was truly dirty. A lot of dust on the bathroom vanity. Like if it has not been cleaned for days. The lady in the front desk that checked us in was rude and impolite. We felt unwelcomed. We arrived late one evening, and in the parking of the hotel, just in front of the lobby area , there was a group of people seating on the grass drinking beer, bottles and littering all around them. It was definitely part of the hotel property and hotel administration didn’t seem to care. Avoid this hotel. Specially if your are a family ... read more
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best from one of our front desk associates. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, ... read more
I went to Extended Stay
Business response:
Jennifer, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.