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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff was pretty rude. They talked to each other as if the guests were not there, even though several of us were waiting in line. They were also speaking ill of one of their co-workers who was not present. The whole thing was very unprofessional. The room was dark and dreary and the walls were thin. I got a decent price, but I would never pay full price for this place.
Business response:
Lindsay, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managemen... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disgusting hotel The hotel was ran down , dirty and my room and hallway reeked of Marijuana!!!
Business response:
Brande, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Man... read more
Didn't GE tto check into room till after 5 pm... Was at the property at 330. The beds were hard as rocks... TV was the size of a computer monitor... And the room mirror was on the wall behind the dresser... So u could only use half.
Business response:
David, thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and that you did not find our beds comfortable. Please be assured that we have discussed your feedback with our team to be more diligent with our efforts moving forward. Also, know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Expedia gave a bad deal reserved 2 double beds and got 1 full bed and handicap
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Customer service Checked in and the gal asked for id to verify it was the right person. Went to our room to find two double beds. Reserved a king. Went to ask about it and was told all the kings were gone and basically suck it up. Sent the spouse down to ask and the lady rudely said she would print out our reservation to show that’s what we reserved. Lo and behold it was someone else’s reservation. Hmmm. Isn’t that why we checked the id
Business response:
Nancy, thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the time of check-in. We are meeting with the front office team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Was not happy. When I get to my room there was no king size bed. After talking with the front desk I was told that someone had extended their stay and they had my room. I was told that it is their policy to bump the incoming room when this happens. The manager had already left for the day and I was not able to get a resolution until next morning. She apologized but said there was nothing she could do to fix the problem since all the king rooms were full. She refunded my money and I went elsewhere,
Business response:
Randy, thank you for your review. We apologize for not being able to accommodate you and for not being able to resolve the problem. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope this unfortunate situation will not prevent you from staying with us in the future. Sincerely, Hotel Management
They REQUIRED my email to access very slow wifi. I already get way to much spam. It was cold out (below zero) the room was about 50 deg and after 2 hours of the heat on high got up to maybe 60 deg, was cold all night
Business response:
Thank you for visiting our hotel and for taking the time to write a review. Please accept our apologies that your air conditioning was not working properly. We have shared your comments with our manager, and the problem is being corrected. Thank you again for your visit, and we hope you will return to our hotel the next time you are in the area. Sincerely, Hotel Management
In room heater/ac unit has a self purge mechanism or something like that which goes off every couple of hours in the night EVEN WITH THE UNIT TURNED OFF!!
Business response:
Thank you for taking time to review our hotel. We are sincerely sorry for the issues you encountered with the air conditioning unit. We have asked our engineering staff to immediately service the unit in the room that you occupied. We appreciate you bringing this to our attention and hope to have another opportunity to welcome you back to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.