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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great overnight stay Great overnight stay - spacious room and bathroom. Staff at check-in anticipated questions and answered them.
Business response:
Dear Stephanie, Thank you for the excellent rating and the great comments about your stay at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
It was very comfortable
Business response:
Dear Joanne, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Hotel Management
One of the better places to stay in Billings for the price.
Good kitchen area to spread out in
Business response:
Dear Jenny, Thank you for choosing Extended Stay America for your recent visit to Billings. We are glad you enjoyed your stay and loved your room. Our suites are designed to make you feel at home, and our guests often mention how great it is to have a kitchen area. We make every effort to meet your in-room needs and are happy to know we exceeded your expectations. Thank you for staying with us and taking the time to review our hotel. Please come back and visit again soon.Sincerely,Hotel Management
Extended stay at this location was bare bones.. it advertises breakfast but its a grab and go. The kitchen has nothing.. you have to check out a bucket of items!.. there no pool or exercise room. A room with a bed..we won't be stilling there again
Business response:
Dear DIANA, Thank you for your feedback. First, we sincerely apologize for the issues you experienced during your recent stay with us. Our team strives to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining ... read more
Not what we were expecting. The bed was horrible. The bathroom door swing into the bed area which was very unusual and cluttered. We had a kitchen with literally nothing included. No utensils, no dishes, absolutely nothing!! It was a loud 4 days. You could hear everything and everyone. Will not stay again.
Business response:
Dear Alex, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret the concerns that you encountered. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you. Please feel free to connect with them while you are here. Please allow us another chance to serve you with better hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.