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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well kept.
Business response:
Dear Carol, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great you enjoyed your comfortable suite, location, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
We appreciated being able to get a room with a small kitchen at an extended stay hotel even though we were there for only one night.
My kids feet were black just moments walking on non-carpeted room floors. The bed and pillows I rate 5/5. If you don’t mind a dirty floor but want a great nights sleep then this is a great choice!
Business response:
Dear Benjamin, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area.Sincerely,Hotel Management
Great overnight stay Great overnight stay - spacious room and bathroom. Staff at check-in anticipated questions and answered them.
Business response:
Dear Stephanie, Thank you for the excellent rating and the great comments about your stay at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
It was very comfortable
Business response:
Dear Joanne, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Hotel Management
Extended stay at this location was bare bones.. it advertises breakfast but its a grab and go. The kitchen has nothing.. you have to check out a bucket of items!.. there no pool or exercise room. A room with a bed..we won't be stilling there again
Business response:
Dear DIANA, Thank you for your feedback. First, we sincerely apologize for the issues you experienced during your recent stay with us. Our team strives to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining ... read more
Not what we were expecting. The bed was horrible. The bathroom door swing into the bed area which was very unusual and cluttered. We had a kitchen with literally nothing included. No utensils, no dishes, absolutely nothing!! It was a loud 4 days. You could hear everything and everyone. Will not stay again.
Business response:
Dear Alex, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret the concerns that you encountered. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you. Please feel free to connect with them while you are here. Please allow us another chance to serve you with better hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.