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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think there should be an ice machine, not just trays. The carpet in my room was nasty-worn and stained.
Your staff are the absolute best! Brings me back every time!
Business response:
Dear Lisa, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon!Sincerely,Hotel Management
Very basic. Only 2 cups in bathroom. I tried several times to get a couple coffee cups but front desk was busy. There is a microwave and range but absolutely no dishes or silverware. You have to ask for anything. Good luck with that if front desk is busy. Otherwise very clean and bed was comfortable. I’ve stayed in extended stay before but would think twice before I did it again
Business response:
Dear Therese, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you b... read more
This hotel was just what we needed.
Highly recommend Great service!! Highly recommend staying here! Has a nice kitchen in the room so you are able to cook for yourself instead of eating out. Room was very spacious and comfortable.
Business response:
Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We are pleased to read how much you enjoyed your stay. Providing excellent service and comfortable accommodations is our top priority. We're glad you enjoyed the convenience of having a kitchen in your room and found the space comfortable. Your recommendation means a lot to us. It was our pleasure hosting your visit, and we look forward to your return.Sincerely,Hotel Management
Welcoming check in Comfortable room Clean bathroom
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.