Extended Stay America - Billings - West End

Business response:

Dear Damian, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the team's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Marianita, Reviews like yours make all our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to meet your expectations. However, we noted your coffee maker comments and will share them with the leaders. It is always a joy to see our guests excited about returning to Extended Stay America; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Dear Maude, It was a pleasure having you as our guest, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Unfortunately, the neighbourhood and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope you will revisit the next ti... read more

Business response:

Dear Lisa, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Therese, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you b... read more