This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and well managed
For short team, won’t stay again. Not enough things to do and noisy in the am
Business response:
Dear Melissa, Thank you for taking the time to share your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you for choosing us, and we hope you will visit again soo... read more
Quiet and restful.
Staff is very friendly and accomodating. Literally no issues the entire stay. Thank you GM and Shelby!!!!
Business response:
Dear Damian, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the team's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
Staff was very helpful with my specific needs.
Passing by Billings Overall it is clean, wished there was a coffee maker in the room.
Business response:
Dear Marianita, Reviews like yours make all our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to meet your expectations. However, we noted your coffee maker comments and will share them with the leaders. It is always a joy to see our guests excited about returning to Extended Stay America; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management
The property itself was nice. There were abandoned properties next door.
Business response:
Dear Maude, It was a pleasure having you as our guest, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Unfortunately, the neighbourhood and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope you will revisit the next ti... read more
I think there should be an ice machine, not just trays. The carpet in my room was nasty-worn and stained.
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,738 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.