Extended Stay America - Billings - West End

Business response:

Dear Patricia, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for taking the time to share your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you for choosing us, and we hope you will visit again soo... read more

Business response:

Dear Damian, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the team's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Marianita, Reviews like yours make all our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to meet your expectations. However, we noted your coffee maker comments and will share them with the leaders. It is always a joy to see our guests excited about returning to Extended Stay America; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Dear Maude, It was a pleasure having you as our guest, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Unfortunately, the neighbourhood and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope you will revisit the next ti... read more