Extended Stay America - Billings - West End

Business response:

Dear Trent, Thank you for choosing our hotel for your stay. We are delighted to read that our associate Victor helped to make your stay comfortable. Your compliments will undoubtedly be shared with him. We enjoyed having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management 

Business response:

Dear Kelly, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area.Sincerely, Hotel Management 

Business response:

Dear Patricia, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for taking the time to share your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you for choosing us, and we hope you will visit again soo... read more