Extended Stay America - Billings - West End

Business response:

Dear Becky, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. We are delighted that you had an excellent stay with us and were pleased with your room. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Trent, Thank you for choosing our hotel for your stay. We are delighted to read that our associate Victor helped to make your stay comfortable. Your compliments will undoubtedly be shared with him. We enjoyed having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management 

Business response:

Dear Kelly, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area.Sincerely, Hotel Management 

Business response:

Dear Patricia, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management