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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super place to stay especially for the price I thought this was a delightful hotel. Small kitchen with pots pans utensils available. It was close enough to town to do the shopping at I wanted to do without being right in town. my only suggestion is the windows could be a little cleaner although I know it gets very windy in Billings and that's kind of tough but other than that I I just thought it was a delightful hotel and I would definitely stay there again.
Business response:
Karen, thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. We believe that fresh and comfortable accommodations, excellent customer service, and complimentary features such as breakfast, coffeemakers, and refrigerators in our rooms make us an excellent choice. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Clean, nice bathroom, friendly staff, very pleasant front desk people
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know liked our well-kept property as well as our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Cleanliness was pretty bad. As soon as we entered the room it had a pretty bad foul smell.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The day shift cree was audible complaining about working conditions. Apparently 4 house keepers quit all at once. Check in staff was friendly. Next day shifters were unfriendly and complained .
Business response:
Thank you for being our guest. We are sorry you did not experience the best from some of our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Besides the customer service everything was great. The place looked nice, I just wish they didn't treat me checking in as an inconvience for them.
Business response:
Thank you for your review. We're glad to know overall you had a pleasant time with us, but we're sorry for the service issue you had at the time of check-in. Please be assured that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No continental breakfast. Coffee and granola bars. If you don't have it, don't advertise it
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Motel is set up for long term stays. If you're not comfortable with a very limited breakfast, it's not for you. We had purchased breakfast items ahead of time.
Business response:
Roderick, thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry if you had any inconvenience. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,727 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.