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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room was clean beds were average for hotels we had a drippy faucet but front desk staff not very friendly and they lock the lobby doors at night had to wait just to be let in by another patron as the front desk staff was on their phone. Sad
Business response:
Thank you for reviewing your stay. We're glad to know you liked your room, but we're sorry for the poor service you received from our associates. We have discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
It was great, This is the fourth time I’ve stayed there and each time has been excellent!
Business response:
Thank you for returning to Extended Stay America. We love knowing how much you enjoy staying with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management
Business response:
Jessica, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Quiet, clean, and comfortable! Friendly staff as well!!
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Nice hotel with friendly staff.
Business response:
Heather, thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Just your basic average joe hotel. It’s an older building. Our room was ok. Pretty sure the bed sheets weren’t changed for a couple days because there was hair everywhere on the sheets... like a gorilla slept in the bed. We checked in really super late after an already horrible day so my wife and I slept on top of the sheets and used our own blankets and pillows. We were so exhausted that we didn’t want to deal with switching rooms and all that business. No continental breakfast, just a small little table of breakfast snack ... read more
Business response:
Thank you for choosing to stay with us. We're glad to know you were pleased with our affordable rates and that overall you had a pleasant time while you were here. However, we're sorry for the cleanliness issues you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. We have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also made a note of your feedback as we plan any changes to our selections. We hope to have the opp... read more
Business response:
Kristen, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.