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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at the hotel are very nice. The rooms are also nice and clean.
Business response:
Misty, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. We value your feedback and hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Was overall good tho they didnt have anything to offer if you forgot something like toothbrushes or razors and their breakfast was straight skimpy and we found sunflower seeds all over the floor behind the nightstand and under the bed
Business response:
Heather, thank you for sharing your feedback at Extended Stay America. We are pleased to know you had a pleasant stay, but we are sorry we missed meeting some of your expectations. We value your feedback and will share it with the appropriate team. We hope you consider staying with us again so that we can make your next visit a perfect one. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
The window would not shut properly and so the room was very cold. I turned the heater up and it was very noisy. Did not have a very restful sleep unfortunately.
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you had in your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problems you mentioned immediately. We wish we had the opportunity to address the issues while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Pretty Good Wish a hot breakfast item would’ve been available
Business response:
Lauren, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope the positive aspects of our hotel will overshadow it and look forward to hosting you back soon. Sincerely, Hotel Management
The room was clean but they did not have any shampoo, conditioner or lotion in the rooms and couldn’t purchase those items as well. They also did not have any coffee pots in the room or coffee in their foyer.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and liked your well-kept suite, we are sorry for the inconvenience you had. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Tv cable has very little options and heater was frozen and blowing cold air till 2am. I had to sleep with under armour top and bottoms on
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issues you encountered. Your feedback has been discussed with our maintenance team, and we have asked them to fix the problems you mentioned immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Loved the kitchette,but no dishes,poor breakfast bar no fresh fruit only packaged food
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us. Please know to ensure the cleanliness of kitchenware they are kept at the front desk and are delivered to your suite upon request. Also, we will share your feedback with our Brand Leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.