Extended Stay America - Billings - West End

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall, and you liked our location close to the highway. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we hope to host you again soon. Sincerely, Hotel Management 

Business response:

Carl, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you were impressed with the service provided by our associates, but we regret you were unhappy with our payment policy. Kindly note, it is our hotel's policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your visit. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay at Extended Stay America. We're glad to know you liked your well-appointed room and that the service provided by our associates met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry you were disturbed by the noise coming from the highway. Please know we have rooms located in different areas of the hotel that might be better suited for light sleepers, and we will be happy to accommodate you with one of these rooms should it be available. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can make it up to you. Sincere... read more