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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice clean room, friendly staff
Business response:
Marcus, thank you for your nice review of the Extended Stay America. We are glad to know you liked our clean hotel and that you were impressed with our staff. We will be sure to share your compliments with the team and look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The outside of the motel looks modern but the rooms and bedding could use an update. We were a little frustrated by our room keys not working in the outside doors and had to get new keys re-done twice. The area was peaceful though and our sleep was not interrupted by outside noise.
Business response:
Thank you for staying with us and sharing your comments. We are happy to know you liked our peaceful location and had a great night's rest here. However, we are sorry for your disappointment with some of our facilities. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
First time at an Extended Stay America. Didn't need extended stay, but it fit my budget to stay one night. Now that I've seen a room, I'll be more likely to look for one in the future. I like the idea that it's comparable to a standard room but with cooking and full-sized refrigerator available. Very quiet room.
Business response:
Cookie, thank you for being our guest at Extended Stay America. We’re glad to know you liked your well-appointed room and that you found us to be a great value. We invite you to stay with us again the next time you are in Billings. Sincerely, Hotel Management
Bathroom was not cleaned well and I was disappointed to find they don’t stock the bathrooms with shampoo or conditioner. Only a bar of soap.
Business response:
Rachel, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Also, your feedback has been shared with the housekeeping team to be more diligent in their efforts. Thanks agai... read more
IT was a good stay, but we are there only for a few hours. Arrived late and left early.
Business response:
Derrick, it’s a pleasure to read about your wonderful stay at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience. Thanks for leaving your comments and we hope to welcome you back the next time you are visiting our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,694 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.