This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Extended Our stay was mediocre. There was the room was maybe a little bit neglected. The room floors was in need of vacuuming. Other then that our overall night was ok. The elevator is a little scary. And maybe complimentary laundry services rather then coin-op. The ledge stone has free laundry facility and that really helps.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Man... read more
I guess you get what you pay for... Hwy noise. Bugs and roaches. Toilet wouldn’t flush.
Business response:
Thank you for being a guest at our hotel. We were disappointed to read about the issues you experienced and that we failed to provide the attentive service you deserved. Our main focus has always been on guest service, and we promise we will use your evaluation as an incentive to step up our game. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Absolutely recommended and best price I was extremely pleased! Booking and check in was a breeze. I took my bag up to my room and settled in a minute before running out to go eat dinner, and when I got to the lobby I was already asked if I needed anything, how my room was, and was very well taken care of. Room was awesome. Full kitchen with dishes and cookingware upon request. Definitely recommend to anyone either for one night, or a months stay. Very nice hotel for an awesome price and value.
Business response:
Dylan, thank you for recommending Extended Stay America to others in your review. We are glad that your stay was an enjoyable one and that we were able to meet your expectations at a great price. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management
Just what i needed Nice room. Cheap. Conveniently located next to highway and close to the city
Business response:
Mike, thank you for being our guest at Extended Stay America. We are happy to know our proximity to the airport was ideal for your needs and that you were impressed with the good value we offer. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management
Gutes Hotel für Durchreisende Wir sind recht spät, ca. 22.30 Uhr, im Hotel angekommen. Die Angestellte an der Rezeption war sehr kühl und absolvierte ihren Job. Die Formalitäten wurden ausgetauscht, der Schlüssel übergeben. Man hätte sich eine freundlichere Begrüßung und eine nettere Behandlung sehr gewünscht. Eine kleine Anmerkung über die Frühstückszeiten, Frühstück nur bis 9.30 Uhr, wäre für den nächsten Morgen hilfreich gewesen. So mussten wir dann am Morgen um 9.30 Uhr ausserhalb unseren Kaffee trinken gehen. Eine Rech... read more
Business response:
Thank you for taking the time to evaluate your stay. We are happy that you liked our front-desk service, but we are sorry that you were unhappy with our breakfast offerings. We also regret any other inconvenience caused to you while you were here. It was our pleasure serving you, and we hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Rocky, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good for travelers who prefer self reliance Stayed for 4 nights.
Business response:
Jaimie, thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that our facilities and service were to your satisfaction. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Had to throw food away that was left from previous tenants, notified the front desk at 730am about the fridge leaking water, spoke to maintenance man at 1030 about problem and was told he would be right up. The maintenance man finally showed up at 1230 when I was leaving.
Business response:
Thank you for sharing your candid evaluation. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.