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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place to stay short or long term. Very friendly staff and fast WiFi. The chair in the room was one of the most comfortable hotel chairs. Usually the are not but this one was.
Business response:
Jayne, thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was comfortable and that you were satisfied with all that we have to offer. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Ok, but no breakfast as advertised. This hotel DOES NOT have breakfast as advertised. It has a coffee thermos or two with muffins. If you need a proper breakfast, you'll have to go to the restaurant. Other than that it was comfortable and clean.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Amazing suites for the price.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
Poor Customer Service The night staff who worked on June 14, 2018 seemed cold and not helpful especially the blonde lady who showed attitude because it was changed of shift already. The floor was wet in front of the receptionist desk yet no sign. Breakfast-to-go was removed not even 9AM yet.
Business response:
Please accept our sincere apologies for not living up to your expectations during your stay. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Good place to stay Clean comfortable and convenient
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
No ice maker......
Business response:
Thank you for taking the time to share your rating. We are pleased you stayed with us, but we are sorry for not meeting your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Excellent! Good value for the price. Every thing ead great and very easy access.
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Great place for the price great staff
Business response:
Thanks for the kind review of Extended Stay America. We are delighted to know you liked the courteous service provided by our staff and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here, we thank you for the recognition and invite you for another enjoyable visit. Sincerely, Hotel Management
We checked in after 9pm. $25 pet fee for one small dog to sleep in her kennel is outrages.
Business response:
Thanks for being our guest at Extended Stay America. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.