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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice staff, clean rooms. Great service checking in
Business response:
Cathy, thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management
There was a very gross smell in the motel, could be because of the kitchenettes, seeing how you can cook there. The bed was on rollers, so we rolled while in bed. Blanket and pillows were thin and uncomfortable. Overall wasn't bad for a inexpensive motel but wouldn't recommend it for sure
Business response:
Carrie, thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Quick stay in Billings We got here after 9pm and are departing in the early morning. Only disappointment was the breakfast. Packaged muffins and granola bars are not my idea of a continental breakfast. No fruit or juices. Just carbs.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant overnight stay with us. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Questionable value for the price We pulled in during a driving rainstorm only to encounter a flooded parking lot. We chose our parking place far away from storm drains once the parking lot drained. We had to wait about 10 minutes for check-in because the desk was unstaffed upon our arrival, then had to listen to her multiple complaints when she returned to the desk. The cleaning staff was far more friendly and welcoming. Our room was clean. Overall, our assessment is that the one-night experience could have been better given... read more
Business response:
Laura, thank you for being our guest. We are happy to know overall you had a pleasant stay and that you liked your clean accommodation. However, we are sorry for the delay you experienced at the time of check-in and that the value for the price fell short of your expectations. Your comments will be discussed with the concerned teams to ensure we are consistent with our service delivery. We hope you will return so we can make it up to you. Sincerely, Hotel Management
We chose this hotel because it was close to Metra Park and the State Fair--- only a couple exits away!
Business response:
Sandy, thank you for choosing Extended Stay America for your overnight stay. We are glad you liked our convenient location and the kitchenette in your room. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Hotel offers overall value. Staff were very friendly and helpful.
Business response:
Thank you for your review of Extended Stay America. We are glad you liked our affordable rates and courteous service. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Good hotel for the price, wary on booking again. The hotel was overbooked, thus leading to many very angry customers. This also stressed out the lady working the counter late at night. Thankfully, my reservation was not double booked, but it sounds like it definitely could have happened if I didn't roll the die correctly. It did have plenty of amenities, full sink, kitchen counter, stovetop and full size fridge.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused while here. We hope to have the opportunity to welcome you back again soon. Sincerely, Thank you for staying at Extended Stay America. We are glad you liked our affordable rates and your well-appointed room. However, we are sorry if any inconvenience was caused while here. We hope to have the opportunity to welcome you back again soon. Sincerely, Hote... read more
Surprised at the cleanliness of the place. It's in a "well used" condition, but the staff seems to have kept it up.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our courteous service. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,694 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.