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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Customer Service Needs Help The room and location were fine, but customer service is greatly lacking. There were 10 people in the lobby throughout the check-in. We stood for 5 to 10 minutes before Sarah showed. Then she said she had to checkout her till before she could check anyone in because her shift was almost over....seriously!! Take care of the people in the lobby first. We stood for 15-20 minutes before we got in our room. Two people left. Unfortunately, I had already paid so couldn't leave.
Business response:
Shelly, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and your comfortable room. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Very accommodating, staff was pleasant. Smoking area close to front door.
Business response:
Dean, we appreciate the fantastic review and we thank you for choosing Extended Stay America. Your comments were a pleasure to read; it is always nice having our devotion to service recognized! Thanks for choosing us and we hope to serve you again in the future. Sincerely, Hotel Management
A very pleasant surprise but bring own breakfast For the money, we got a LOT of room. The complimentary breakfast was nothing to talk about... If we'd have known, we would have brought groceries to cook our own in the kitchenette, which was very well stocked with dishes, silverware, cooking utensils and a regular apartment sized refrigerator. It even has an automatic dishwasher.
Business response:
Jim, we appreciate you taking the time to write a review about your stay at Extended Stay America. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks for the great review. Please come and see us again soon. Sincerely, Hotel Management
Here on business I was very satisfied with the room I thought they were very nice the hotel was quiet I would stay there again
Business response:
Kimberlee, thank you for choosing Extended Stay America while here for business. We are delighted to read you liked our courteous service and your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice rooms Stayed here on business very nice rooms
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel but, no ice machine! Pleasant facility easy to access, clean. Seemed somewhat dated but fit my needs.
Business response:
Darwin, thanks for sharing your comments with us. We are pleased to know you had a great stay with us and liked our convenient location. However, we are sorry for any inconvenience caused to you while being here. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure to have you a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Check in time It took over 20 minutes to get checked in. There are no hair dryers in the rooms.
Business response:
Thank you for being our guest. Although you liked certain aspects of our hotel, we sincerely apologize for the delay you encountered at the time of check-in. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Please consider staying with us again so we can provi... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.