This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for I would not recommend this hotel to anyone looking for a quiet nice place to sleep for a night. The hotel staff was rude, the beds were hard, there were many men who were obviously staying an extended stay; they were loud, vulgar and inconsiderate. Definity would not stay again.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Nice hotel Very nice customer service at front desk, the room was clean.
Business response:
Scott, thank you for staying at Extended Stay America. We are delighted to know you were impressed by our front desk associates and that you loved our well-maintained room. Thanks again, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
Kelley, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Susan, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Overnight trip Pro: great loaction, spacious room with small kitchen, rooms were clean Cons: at check in staff seemed very overwhelmed and confused. Check in was at 3:00 p.m but rooms were not ready until after 4:00 not the friendliest at checkin, didn’t really talk about the amenities of their hotel except for the VERY limited breakfast. Needs better pillows for the beds.
Business response:
Thank you for being our guest. We are pleased to know you liked our ideal location and that you were impressed with your well-equipped room. However, we are sorry that your room was not ready on arrival. Your concerns have been discussed with our housekeeping and front desk team to be more diligent with their work. Also, your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires and will assist them in determining new future offerings. Thanks a... read more
Mini home away from home- great location! I wasn't sure what to expect and I was pleasantly surprised when I got to my room. I had a corner room with windows on 2 sides of the room which made it feel more like a suite! Oh and having the kitchen was really nice, was almost like having an apartment for a night. The recliner was a nice touch and the front desk gal, Suzy, was exceptional!!! I will definitely stay here again....
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were impressed with the kitchenette in your room. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Quick stay at a good price Needed a place to stay overnight on a road trip. It was a good price and location for a quick stop overnight.
Business response:
Thank you for choosing Extended Stay America for your stay. We are delighted you found our location to be a convenient part of your visit to our area. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Breakfast The Motel says they have breakfast but they have no breakfast room and only provide coffee and prepackaged small muffins to go.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,729 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.