Extended Stay America - Billings - West End

Business response:

Denene, it was our pleasure having you as our guest at Extended Stay America. We are pleased you had an overall nice stay. We would like to inform you that to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room and our team gladly delivers it to your room. In regard to the bathroom, I have shared your feedback with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon. Sincerel... read more

Business response:

Nick, our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

We appreciate your generous review about your visit to Extended Stay America. It means a lot for us to learn that we exceeded your expectations of your stay, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Jody, thank you for taking the time to share your perfect rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Alejandra, thank you for your nice review of Extended Stay America. We are glad to know you liked your comfortable room and had a pleasant stay. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager 

Business response:

Karl, thank you for choosing our hotel for your stay. It’s a pleasure knowing you liked the cleanliness of our property and enjoyed being with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for sharing the specifics of your stay with us. It’s a pleasure knowing you liked the cleanliness of your room and enjoyed being with us. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager 

Business response:

Thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Bruce, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, General Manager