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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
phenomenal room - quiet and great view from two windows.
Business response:
Timothy, thank you for your wonderful review of Extended Stay America. We are thrilled to know how much you enjoyed your room and the beautiful view it provides. Thanks again for being our guest, and we look forward to your next visit. Sincerely, General Manager
Bien mais amélioration du personnel serais un plus Il ne restais plus rien pour le déjeuner à 07:00 hrs. Et l'employée Sarah semblais toujours déborder ....................
Business response:
Sylvain, thank you for staying at Extended Stay America. We are glad your overall visit was pleasant. That being said, we are sorry if any inconvenience was caused while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
Disappointed enough tonwrite.a.review The desknhelp was unprofessional and slow and not helpful. The kitchens in the room were not stocked with any cookware or dishes. Bathrroom did not have haor dryer. One needed to fill out.a.request.for.items needed then go back to desknwhich was already.slow. Only hotel on 7 day trip that was disappointing.
Business response:
Douglas, we strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Staff sucks Hotel was great staff not so much
Business response:
Tim, we are sorry you did not experience our staff at their best during your stay, and they failed to provide you the great hospitality. I have addressed your comments with them to ensure they deliver excellent service going forward. We regret the inconvenience you encountered with our service. Thank you again for being our guest, and we look forward to serving you again in the future. Sincerely, General Manager
Great stay Great hotel and very clean
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. I appreciate you liked our clean and comfortable hotel. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, General Manager
good value Halls are a little dark. Bathrooms are a little tight. Great room size, nice closet, nice dresser, ample parking. Excellent front desk! Sarah I think. was great, helpful.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with your room and our outstanding hospitality but also with the value we offer. Thank you for your review, and we hope to see you soon! Sincerely, General Manager
Lots of freeway noise The Hotel and service was excellent, but the freeway noise kept me awake most of the night. I had to run the bathroom fan all night to curb the noise. Sound proof windows are worth the investment.
Business response:
Donna, thank for your feedback. We're happy to see that you enjoyed our hotel and liked our friendly staff. However, please accept our apologies for the noise coming from the freeway. Feedback such as yours helps us when planning future improvements, so thank you! We appreciate your business and hope you will come back again soon. Sincerely, General Manager
Quick, quiet, clean, and comfortable. Check in was simply and quick. Booking through Hotels.com definitely helped smooth out the process. Everything in our room was tidy and very clean. I would suggest this place to friends if they needed to in the area.
Business response:
Katy, thanks for being our guest at Extended Stay America. It’s great to know you were impressed with our outstanding service as well as the cleanliness of your room. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, General Manager
Ignore the staff if you stay The hotel is nice. The staff ignore you and have attitudes.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.