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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room in poor conditions. Kitchen fully empty. Sheets smelled badly.
Business response:
Nina, thank you for the feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Kitchenware for your suite is available at the front desk, and we will be sure our front desk communicates this more clearly going forward. We do hope you will give us another chance to impress you the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
James, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Warning! Go Next Door Instead. Not an enjoyable stay. Leaking roof in lobby. No elevator which was not disclosed on the website. Uncomfortable mattresses. Rooms are not stocked with plates, silverware, coffee machines, etc. that you would expect in an extended stay hotel. Rooms are insanely noisy. You can hear every car going up and down the interstate and I have stayed at the Hampton next door which was quiet. I will spend the extra $20 and go back to the Hampton next door.
Business response:
Neal, thank you for the detailed review. We are sorry the lack of an elevator was an inconvenience for you and regret the discomfort you had with the mattress and the maintenance issue had in the lobby. We value your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Also, we apologize you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Should you stay with us again please request ... read more
I went to check in and they did not have a reservations. They sent me to another extended Stay and they also did not have a reservation for me and they checked the other extended America properties and I was not listed anywhere. So I said thank you and left without staying anywhere
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Decent furniture and kitchen appliances. Everything worked, but there were no numbers on the dials on the stove or oven. The kitchen had a few small messes (dry so easy to pick up, but if I did it that quickly, the cleaning staff could have). We stayed 2 nights, the 2nd night, we found a baby bedbug and I discovered he had bites on him. We checked for evidence of more (I always do this upon checkin to avoid it because I've dealt with them before and it is miserable. I found none & didn't think more about it until this.) The ... read more
Business response:
Alex, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Wouldn't let me cancel reservations because i had an unexpected situation that happened.
Business response:
Jasmine, thank you for your feedback. We regret your disappointment and can understand your frustrations. As your reservation is made through a third-party, so any amendments will be made through them only. We hope to see you soon. Sincerely, Hotel Management
Would not recommend Barely any parking. Hallway had a bad odor. Stairs were very dirty. Room was not very clean. The chair in the room was broken.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, your concern regarding the odor in the hallway will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Manageme... read more
The front desk girls were the best good attitude and customer service !!! didnt like anything eles about the property!! Dont clean daily ,let out bed got stuck and my kids couldnt sleep on it room wasnt clean from the last person who was their! Just so dissatisfied and will never return!!!
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret your visit was not a pleasant one. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. On a positive note, we are... read more
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.