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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One To Avoid Garbage overflowing on sidewalks, outside door broke, grates over drainage channel so far apart a motorcycle or small car could damage their tire. A/C unit needs cleaning, turned it on and it set off the smoke alarm. Breakfast was a joke, only coffee and muffins in a box. Clerk "Yolanda" in the morning checkout would not even look at us, just asked for our room number and continued looking at the computer screen. No "Thank You." Said hello to her earlier when bringing luggage to truck but no response. Rude and i... read more
Business response:
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. Thank you again for your candid feedback, and we hope you will give us an opportunity to make this up to you on a... read more
Three story WALK-UP "hotel" Why bother having a kitchen if one must hall up all your stuff three flights of stairs and no elevator???
Business response:
Thank you for providing your feedback. Please accept our sincere apologies for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Done this once already. Look back and my answers are there.
Business response:
John, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
The hotel smelled, the linens were put in bags damp leaving a mildew smell, a/c didn't work, toilets backed up. Had to pack up and leave! The front desk staff was amazing!
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Beware before u book this place Third time staying here and things have gotten worse. There was a drawer missing in the kitchen, no available stocked dishes. The pull out couch was missing the mattress so not even we couldn't have a extra bed but u couldn't sit on the couch without the mattress because it sank in. The hallway smelled like animal urine and was very strong. The web site advertised a pool and main reason why I decided to stay again. No pool. Just a concrete slab where it used to be. Why advertise that when it's... read more
Business response:
Connie, please accept my apology for not living up to your expectations during your visit. We are sorry for the issues you experienced in your room and the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would also like to inform you that to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room. We hope for will give exp... read more
They gave away our prepaid room and sent us away!! This hotel gave our room away, even though we had a prepaid reservation through Hotels.com - and all they did to fix the solution was to say "All our rooms are full - we can't help you" then proceeded to hang up. Let literally left us out in cold late at night without so much as an apology. We had to get another hotel almost an hour away. Horrible customer service, totally professional operation, lack of ethics in how they operate their hotel and treat guests. I will never s... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel became overbooked due to guests staying over unexpectedly, which caused us to be unable to accommodate you. We apologize for the inconvenience. We will use your feedback as a training tool so our staff is better equipped to manage a similar situation. We understand the frustration and truly hope you will offer us another opportunity to serve you. General Manager
Not as advertised. The pool was cemented I made my reservation and prepaid over 6 mo before my stay and the day of my arrival I was notified that they were overbooked and moved me to another facility. I had reserved a deluxe studio with a sofa bed. The room that I was moved to had a recliner. The location required me to drive 30 min more each day for 6 days and I wasn't at the same location as my friends.
Business response:
Kathy, We are sorry your check in experience was not a positive one, and that we were unable to accommodate you at our hotel on this visit. At times we have guests stayover unexpectedly which causes impact to our arriving guests, as was the case during your time with us. We apologize for the inconvenience, we would like an opportunity to have you stay with us when you are in the Birmingham area so you can have the type of visit you expected and deserved on this visit. Thank you for your feedback, General Manager
Very disappointed The rooms have been renovated, however the sofa bed mattress was really bad. If you arrive after hours it is a hassle to reach someone. The is a phone box with no phone inside. Not enough towels in the room, no sheets for the sofa bed. We took a cold shower for two days. No ice machines. Breakfast is a pack of oatmeal.
Business response:
Shaune, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. Our front desk is available to resolve such issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We regret the inconvenie... read more
Needs updated and cleaned better Just a one night stay on our way to our destination. Looked old and sort of run down. Nice set up with bed, pull-out sofa, and kitchenette. However, our bed sheets had lots of hair in them. They looked clean...just hairy. We got fresh sheets from the front desk and remade our bed ourselves since it was late and there was only the one front desk woman on staff. She was very helpful.
Business response:
Thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the cleanliness issues you encountered. And the inconvenience it caused. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.