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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not very clean - the floors were sticky, and the bedding under the sheet had an obvious urine stain. The trash from the previous occupant had not been removed. I saw a cockroach on the floor. While a "non smoking" facility, I could regularly smell cigarette smoke from my room. The free "breakfast" ran out of coffee. The only positive thing was the woman who checked us in who was very friendly and helpful.
Business response:
Thank you for bringing to my attention the housekeeping issues with the room you were assigned on your recent stay with us. On behalf of our entire team, please accept our sincere apologies for disappointing you by failing to provide the immaculate room you have come to expect from our brand. The issues you described are definitely not acceptable, and we will definitely step up our game to prevent such oversights in the future. We hope you will give us another opportunity to provide you with the hospitality and superb custom... read more
Need remodeled and security The mattress and pulled out sleeper had a big urine stain Shower curtain had a blood stain. At night someone put a rock to prop open the back door. Smell like dog poop. I kill a roach
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with our housekeeping department to see where steps were missed so that this doesn't happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Never got the chance to stay at property was told I didn’t have a reservation
Business response:
Thank you for your review. We sincerely apologize for the mix-up with your reservation. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Terrible. Don’t stay there. The hotel was dirty and needs updates badly. Shower didn’t work and tub was stained. Halls smelled of marijuana and other guests screamed and cursed half the night, regardless of us calling front desk. Wouldn’t recommend.
Business response:
Amy, thank you for your review. We apologize for the difficulties you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your feedback with our maintenance team to fix the problems you mentioned. Please consider giving us another opportunity to provide you with the exception... read more
Business response:
Cody, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Didn't feel safe The best part was the front desk staff - very nice woman. My biggest problem is that all the exterior doors were propped open for people that were smoking on the property. On top of that, the entire property is smoke free, but our room reeked of cigarette smoke. The insides of the cabinets were dirty, and the floor was sticky.
Business response:
Mary, thank you for being our guest. We are sorry for the smoke smell. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
No elevator, no ice machine, ac only worked part of the time, they were suppose to get someone to fix it, never happened. No housekeeping so I called front desk & let them know. They replied “ oh you don’t get housekeeping if you stay 2 days, only if you stay 7 & then you get one cleaning. Me “ ok then can we get someone to bring us some toilet paper then? We have turned in for the night. Them: “oh no ma’am, you have to come to the front desk to get it”. We will never stay here again. Not a good hotel & the customer service ... read more
Business response:
Thank you for being our guest. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is ne... read more
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.