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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some TLC As soon as I entered the room I could smell a bad oder. It was a pet friendly room, but I've stayed in other pet friendly rooms and they didn't smell. I also saw a roach crawling down the wall. So if there's one you know he brought his family.
Business response:
Alice, we sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
tv busted horrible stains in bathroom poor entrence markings
Business response:
We apologize and sincerely regret the inconvenience you encountered here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Worst hotel One of the worst hotels I ever been to I have never heard of not changing the sheets and towers unless your staying more than 7 days totally nasty bathroom not cleaned properly floors nasty bed linening was nastier just an unpleasant stay for over $400 dollars
Business response:
Carmen, thanks for being our guest. We apologize for the cleanliness issue you came across in your room while it. Also, we are sorry to know you didn’t like our housekeeping policy. Your feedback regarding cleaning is discussed with our housekeeping team to be more diligent going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
DO NOT STAY HERE! Absolutely terrible. Tried this place because I was traveling with a large family and thought the larger space and kitchens would be worth it since I typically stay at the Sheraton when visiting Birmingham, Al but was that a mistake! By far my worst experience at any hotel ever. There’s no elevator which is a pain if you have quite a bit of luggage like we did. The air conditioning in our room didn’t work, the pullout mattress was so filthy and disgusting (I’m sure there was dried blood on it) maintenance h... read more
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this occasion and sincerely apologize for the same. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Bad night The air was turned down to 65 degrees and it was barely cooling, my wife had to clean the tub it had hair all in it..YUK!!! Lastly nt wife needed a blowdryer so she called the desk the lady working was not happy to be there acted like i interrupted her nap....I informed her of the the problem with ac and about the filthy tub her reply to me was " all I can do is tell SOMEONE in the morning, " NOT HAPPY WITH THIS EXPERIENCE ST ALL::((
Business response:
Dannie, thank you for your feedback. We are sorry for the difficulties you had in your room and that we were unable to resolve it in a timely manner. Our Maintenance team is checking and repairing the HVAC unit in your room immediately. Also, this is not the level of service we generally provide, and we sincerely apologize for the same. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management Dannie, thank you for your feedback. We are sorry for the difficultie... read more
Needs renovations and better upkeep I will start by saying the front desk staff was awesome they did whatever they could to accommodate me but as far as the rooms I was not satisfied. My first room smelled like fish so I was moved to another room. In that room : a battery was missing from the remote; the floor in the kitchen with sticky; the shower head was broken and squirting water everywhere. I had to use all of my towels to get up the water and plus wrap a face cloth around it to keep it from squirting everywhere to take... read more
Business response:
Thank you for evaluating your stay. Although you were impressed with our courteous associates, we are sorry for the difficulties you experienced in both your rooms and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team in an effort that our future guests never experience the same problem. Thanks again, and we hope to have an opportunity to hosting you back so that we can make it up to you. Sincerely, Hotel Management
The single staff member I met was very nice but no one ever came to clean or straighten the room or even take out the trash the entire 5 days I was there. The place looks and feels like a run down projects building in the ghetto. My room door had apparently been kicked down previously with minor repairs made to it to make it serviceable again. It had a full kitchen area but with nothing in it. No dishes, glasses, flatware or even ice trays for the empty freezer. There were no glasses in the room at all so I had to re-use cup... read more
Business response:
Derrik, thank you for sharing your experience with us. We are so sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, and are complimentary. We have shared your comments with our team to en... read more
in desperate need of remodel, rooms smelled bad this place needs to be updated, it looks like all furniture was straight out of the 80s and has not been upgraded. WILL NOT stay there again
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Sorry for a not so good review The first room smelled heavily of smoke although this is a smoke free hotel. My grandson has asthma and we could not stay here. Luckily she was able to move us to a room upstairs. In the bathroom was a dead roach, which freaked us out. When we pulled out the couch the sheets were clearly not cleaned and looked like little drops of blood (which made us think "bed bugs"). Needless to say we couldn't use this sofa bed and all three of us had to pile up in the queen bed. Since it was only one night... read more
Business response:
Viola, we are extremely disappointed for not living up to your expectations during your stay. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. We have addressed your observations with our housekeeping team, and have come up with action plans to revise our procedures to ensure that this doesn't happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.