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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pésimo hotel Pésimo hotel, ya aparte de los problemas que indique en su previa encuesta. Debo añadir, que ni siquiera la habitación fue arreglada. No deberían referir hoteles de tan pobre calidad a costos excesivos.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Hotel Staff Room key card quit working twice. Very hard to find staff to assist. Waited forever in lobby waiting for someone hearing house phone ringing in office.
Business response:
Nita, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Cold showers, stinky room, loud hall Breakfast was only oatmeal.
Business response:
We apologize for falling short of your expectations and the issues you encountered while being here. Your observations have been shared with appropriate individuals in our organization with an effort to improve our service and facilities ensuring our guest experience the best going forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Needs Exterminator Everything would’ve been great, if the roaches weren’t present.
Business response:
Please accept our sincere apologies for housekeeping and service issues you encountered while being here. We are very concerned about your experience and have immediately brought this situation to the attention of our concerned departments. Please be assured that remedial steps are underway to ensure these problems won’t be repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Never going back First I couldn't get in then they came knocking at the door at 700 saying I had to vacate the room. Initially they told me I was supposed to check in at 3pm not 3am but that's when I made the reservation. I wasn't pleased with my stay. Then upon leaving there was a spider coming out the ceiling in the hallway. The customer service was awful.
Business response:
Megan, please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you again for choosing us for your stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Becareful of what you purchase on expedia may not be what you recieve at the hotel.
Business response:
Thank you for your feedback. We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Kind of dingy. Wouldn't recommend.
Business response:
Thank you for your feedback. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you wit... read more
Room on the 3rd floor and no elevator. Carrying all of our luggage and equipment up 3 flights of stairs was very taxing. The room didn't smell fresh, but it was reasonably clean. Made a call to the front desk about a stopped up toilet and had to call twice for them to bring me a plunger to fix it myself. Not what I had hoped for.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.