This profile has been claimed by the business owner or representative.
Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't let me cancel reservations because i had an unexpected situation that happened.
Business response:
Jasmine, thank you for your feedback. We regret your disappointment and can understand your frustrations. As your reservation is made through a third-party, so any amendments will be made through them only. We hope to see you soon. Sincerely, Hotel Management
Would not recommend Barely any parking. Hallway had a bad odor. Stairs were very dirty. Room was not very clean. The chair in the room was broken.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, your concern regarding the odor in the hallway will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Manageme... read more
The front desk girls were the best good attitude and customer service !!! didnt like anything eles about the property!! Dont clean daily ,let out bed got stuck and my kids couldnt sleep on it room wasnt clean from the last person who was their! Just so dissatisfied and will never return!!!
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret your visit was not a pleasant one. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. On a positive note, we are... read more
This hotel was such a disappointment. We arrived at 11 PM to check in, if we had arrived earlier, I would have found another hotel. The room wasn't clean. The carpet had red stains on it in several places which looked like blood. The bathroom had an unwashed washcloth in the vanity. The table beside the bed had various colors of paint everywhere. Dust was on everything. When you turned the shower on, it leaked all over the floor in the kitchen, completely covering it. We couldn't find a glass, and it was too sketchy to send ... read more
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We are also sorry for your stay was disrupted by noise from other guests of the hotel. We hope we will have ... read more
Will not stay again
Business response:
William, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.