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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice but there are no elevators or smoking rooms. I had an injury to my foot and had to walk up 4 set of stairs with my luggage. Not to mention that I had to walk back down those stairs and sit in the car in order to smoke bc the smoking area was dark with no where to sit. Got a good work out cause the stairwell was EXTRA HOT!!!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I was offered a queen size bed and a double sofa bed while booking. We were four. But there was no sofa. So one of us had to sleep on the recliner.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Extreme Disgust Rooms Are Uncleaned And Not Worth What You Pay For Them .
Business response:
Kristian, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay and regret the inconvenience this caused. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again in the future. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
The room was not very clean - the floors were sticky, and the bedding under the sheet had an obvious urine stain. The trash from the previous occupant had not been removed. I saw a cockroach on the floor. While a "non smoking" facility, I could regularly smell cigarette smoke from my room. The free "breakfast" ran out of coffee. The only positive thing was the woman who checked us in who was very friendly and helpful.
Business response:
Thank you for bringing to my attention the housekeeping issues with the room you were assigned on your recent stay with us. On behalf of our entire team, please accept our sincere apologies for disappointing you by failing to provide the immaculate room you have come to expect from our brand. The issues you described are definitely not acceptable, and we will definitely step up our game to prevent such oversights in the future. We hope you will give us another opportunity to provide you with the hospitality and superb custom... read more
Need remodeled and security The mattress and pulled out sleeper had a big urine stain Shower curtain had a blood stain. At night someone put a rock to prop open the back door. Smell like dog poop. I kill a roach
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with our housekeeping department to see where steps were missed so that this doesn't happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Never got the chance to stay at property was told I didn’t have a reservation
Business response:
Thank you for your review. We sincerely apologize for the mix-up with your reservation. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.