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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. Don’t stay there. The hotel was dirty and needs updates badly. Shower didn’t work and tub was stained. Halls smelled of marijuana and other guests screamed and cursed half the night, regardless of us calling front desk. Wouldn’t recommend.
Business response:
Amy, thank you for your review. We apologize for the difficulties you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your feedback with our maintenance team to fix the problems you mentioned. Please consider giving us another opportunity to provide you with the exception... read more
Business response:
Cody, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Didn't feel safe The best part was the front desk staff - very nice woman. My biggest problem is that all the exterior doors were propped open for people that were smoking on the property. On top of that, the entire property is smoke free, but our room reeked of cigarette smoke. The insides of the cabinets were dirty, and the floor was sticky.
Business response:
Mary, thank you for being our guest. We are sorry for the smoke smell. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
No elevator, no ice machine, ac only worked part of the time, they were suppose to get someone to fix it, never happened. No housekeeping so I called front desk & let them know. They replied “ oh you don’t get housekeeping if you stay 2 days, only if you stay 7 & then you get one cleaning. Me “ ok then can we get someone to bring us some toilet paper then? We have turned in for the night. Them: “oh no ma’am, you have to come to the front desk to get it”. We will never stay here again. Not a good hotel & the customer service ... read more
Business response:
Thank you for being our guest. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is ne... read more
Needs some TLC As soon as I entered the room I could smell a bad oder. It was a pet friendly room, but I've stayed in other pet friendly rooms and they didn't smell. I also saw a roach crawling down the wall. So if there's one you know he brought his family.
Business response:
Alice, we sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
tv busted horrible stains in bathroom poor entrence markings
Business response:
We apologize and sincerely regret the inconvenience you encountered here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Worst hotel One of the worst hotels I ever been to I have never heard of not changing the sheets and towers unless your staying more than 7 days totally nasty bathroom not cleaned properly floors nasty bed linening was nastier just an unpleasant stay for over $400 dollars
Business response:
Carmen, thanks for being our guest. We apologize for the cleanliness issue you came across in your room while it. Also, we are sorry to know you didn’t like our housekeeping policy. Your feedback regarding cleaning is discussed with our housekeeping team to be more diligent going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
DO NOT STAY HERE! Absolutely terrible. Tried this place because I was traveling with a large family and thought the larger space and kitchens would be worth it since I typically stay at the Sheraton when visiting Birmingham, Al but was that a mistake! By far my worst experience at any hotel ever. There’s no elevator which is a pain if you have quite a bit of luggage like we did. The air conditioning in our room didn’t work, the pullout mattress was so filthy and disgusting (I’m sure there was dried blood on it) maintenance h... read more
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this occasion and sincerely apologize for the same. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.