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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like how we had to take our face rags and towels we use down to the front desk in order to get new ones . And they charge $10 to clean your room if u a stay over
Business response:
Dear Guest, thank you for your review. We are sorry you were disappointed with our hotel policy and regret the inconvenience caused. We value your feedback and hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Scary and dirty Seedy area, dirty room, no elevator. Would never stay there again
Business response:
Thank you for your feedback. We apologize that you were dissatisfied with some areas in your room. This does not meet our standards and we are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure every room is cleaned to the highest standards. We will be working with our team to make sure these procedures are being followed to the letter so this does not happen again. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Manag... read more
The room was nice but there are no elevators or smoking rooms. I had an injury to my foot and had to walk up 4 set of stairs with my luggage. Not to mention that I had to walk back down those stairs and sit in the car in order to smoke bc the smoking area was dark with no where to sit. Got a good work out cause the stairwell was EXTRA HOT!!!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I was offered a queen size bed and a double sofa bed while booking. We were four. But there was no sofa. So one of us had to sleep on the recliner.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Extreme Disgust Rooms Are Uncleaned And Not Worth What You Pay For Them .
Business response:
Kristian, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay and regret the inconvenience this caused. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again in the future. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.