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Extended Stay America - Bloomington - Normal
- Hotels
- Bloomington, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1805 S. Veterans Pkwy., Bloomington, IL, 61701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the business I was working at. Everything was alright except when you had to take your card to request your dishes, coffee pot, etc. and they brought them to me, my coffee pot still had the used coffee grounds in it with a lot of mold. I was totally disgusted. This took the rating of the hotel down for me.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about the convenience of our location; however, we apologize that the condition of the coffee pot was unacceptable. I have discussed your comments with the team, and we are all responsible for inspection of our dinnerware. The staff and I appreciate your comments, as it will only help us to improve. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
convienance Our stay was great and hotel employees were great especially the young lady that checked us in welcomed us and helped us. So nice to be lose to airport as we had to leave at 4:15 a.m. to check in and catch plane. Do request to have wake up call service. It is so nice to rest easily in case alarm clock did not work but it did. Thanks for the comfortable stay. We will be staying there again. Stella and Bob.
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our convenient location, our great staff and your stay overall. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Lovely front desk staff, but room not clean Our room was equipped with a kitchen, which was absolutely FILTHY. We had dinner out and brought home leftovers to eat later, and to our surprise our 'stocked' kitchen had no dishes or utensils at all. The only thing there was a dishtowel on the kitchen countertop, which was great, since I needed it to wash down the filth. It looked like someone had made fettucini alfredo and just left the mess on the countertop. There were also crumbs all over the place, including in the drawers. ... read more
Business response:
Thank you for the feedback about your stay at our hotel. Your comments in regards to friendly front desk staff members are much appreciated; yet, I was disheartened to read about the cleanliness issues of your kitchen, and that your kitchen utensils did not meet your expectations. We do offer kitchen equipment at the front desk free of charge upon request. We store our kitchen items accordingly to ensure that they are properly sanitized. I will be working with my front desk staff to ensure that all guests are aware of this p... read more
Close to Grady's small amusement park The room was close to where my son lived in Bloomington, walking distance to Grady's amusement park with games, mini golf, go carts, batting cages & rides for children. Grady's had a nice pizza place to eat at with other menu items or you could take back to your hotel room. Also we could walk to the Burger King next door with a mini mart to get items for the kitchen in our room. I could not believe for the price the room came with a full kitchen & dishes if needed for your stay. Also a c... read more
Business response:
Dolores - We read your review, and would like to thank you for writing such wonderful things about our hotel. It's great to hear that you enjoyed our convenient location and fully equipped kitchens. We are so pleased that you found us to be a great value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Why did I even make a reservation? I reserved a SMOKING Kind-Bed room. I didn't go to a hotel that I preferred because I needed a SMOKING room. So, I spent MORE MONEY on this hotel SPECIFICALLY because I needed a hotel with a SMOKING room. I arrived, and was immediately told they DIDN'T EVEN OFFER SMOKING ROOMS ANYMORE. So instead of my Smoking King suite, I was given a non-smoking queen suite. Also, it said they would have a hair dryer, which they didn't...and a coffee pot which they didn't. The manager should have upda... read more
Business response:
Thank you for telling us about your experience. We apologize that we were not able to accommodate your room request. Unfortunately, due to our renovation, we have a limited number of smoking rooms which were already occupied upon your arrival. To uphold our company's high standards, we will be contacting guests who have booked smoking rooms in advance if there is not one available, this way you have an opportunity to make a decision on where you would like to stay moving forward. We also apologize that you were not notified ... read more
they left the light on for us. the breakfast was truly grab and go. Room was clean and comfortable. We were facing the street and I don't even remember hearing traffic. My only issue was that when we got there at 9.00pm there was a sign telling us to call ext. 600 for the office personnel and when we left at 8.00am the same sign was there. It seemed like no one was watching the front. Other than that, everything was fine. We have stayed there before and would stay again.
Business response:
Jenny - Thank you for taking the time to write a review of your stay. Please accept our apologies that no one was at the desk when you needed service. Still, we are happy to know that we were able to provide you with a clean and comfortable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.
Frequently asked questions about Extended Stay America - Bloomington - Normal
How is Extended Stay America - Bloomington - Normal rated?
Extended Stay America - Bloomington - Normal has a 4.2 star rating with 967 reviews.
When is Extended Stay America - Bloomington - Normal open?
Extended Stay America - Bloomington - Normal is open now. It will close tomorrow at 12:00 a.m.