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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE EXPERIENCE FOR $200.00 A NIGHT!!!!! Room smelled like smoke, dirty carpet, didn't make beds, no towels, had to get them at the desk., no coffee or breakfast 2nd dAY. Was convenient to DelRay Beach to see tennis tournament
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue t... read more
Walked into the room and left The person on duty recorded that we did not stay because of worms on the floor, bugs & mildew in the bathroom
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ok at best Clean, but bare bones when it comes to comfort.
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about the cleanliness of our rooms; however, we apologize that you did not have a comfortable stay. To uphold our company's high standards, we will continue our preventative maintenance program along with scheduled upgrades moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive s... read more
When I walked into the hotel there was on overwhelming smell of mold and had to leave and go somewhere else
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nos quedamos muy sorprendidos al volver por la tarde y darnos con la sorpresa q no se había limpiado la habitación, por menos tampoco nos costaba la noche un precio insignificante como para eso, cuando preguntamos nos dijeron q se limpiaba una vez cada 8 días si uno se hospedaba ahí por varios días, ni siquiera se llevaron la basura, eso sí no nos pareció, lo q si aún no hablando NADIE español a sabiendas de donde eran los pasajeros, había con quien comunicarse, la Srta Patricia hizo un esfuerzo grande en ayudarnos y tratar ... read more
Decent hotel. Hard to find at night Mold in shower. No coffee in room. It's ok in a pinch or budget.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Our team is committed to satisfying our guests, so we are very than... read more
Awful stay away Smells, gross room, pubic hair everywhere, the room is stuck in the 1970's in terms of appearance. Run away and never return!
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
ok, close to railroad & highway arrived close to 5:00 pm ,no rooms available do to being short on house keeper. No ice machines on property, no room cleaning on less than 7 day stay, lousy breakfast, no fruit on first day (was told they were waiting for delivery ) second day only oranges for fruit ,no real milk for coffee . Noisy guests on telephone outside of room between 12:00 & 2:00 am with profound language, too expensive for the services
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of o... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.