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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The ac didn't work and when it did it checkout Never again , it was extremely hot and I still payed full price
Form and Function! This hotel was merely a bed to sleep in and a place to take a shower. Nothing great or bad.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we didn't make an impression during your recent visit to our hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Awful stay!! The staff was rude when I checked in and even after that. Things fell apart i.e. the cabinet under the kitchen sink. There was a hole in the wall where the door handle hit the wall. The bathtub and tile had mold and mildew. Gross!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues and room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Additionally, I will work with our staff to ensure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... read more
Next to the rail road tracks and loud people. I was put in a room next to the office. I heard people coming and going all day and night and also my room was facing the railroad tracks. The trains were very loud and I though that it was way too expensive for what it was. There were no plates, forks or knifes in the extending stay. Also, the microwave did not work....
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Moving forward, I will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our g... read more
Don't do it Hotel was old, dated, musty and not overly clean. With train tracks about 50 yards away, you could hear the freight trains periodically come through as the buildings shook. There is a reason the price was only $160 per night for Boca area. It was the first time in decades that I did not want to sleep under the sheets.
Business response:
Thank you for providing us with details about your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, I have retrained our housekeeping staff and will make sure we are thoroughly inspecting our rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you ... read more
Wouldn't let my worst enemy stay there!! It was dirty and discusting....The lobby had not been sweep in God knows how long. I could go on for hours... Never again, I got a refund and went home. I had to cut my vacation short because there was no other hotels in my price range.....
Disgusting Absolutely disgusting. There was a roach on the bathroom sink and a small dead gnat in the sheets. the airconditioner would cycle on/off when it felt like it despite the temp in the room and was so loud each cycle it would wake me up. They did not clean the room the entire 3 nights i was there nor refresh the towels, soap, anything. The blankets were rough and disgusting as well.
Hotel terrible I was very disappointed. I have never stayed at a motel or hotel that wanted to charge extra for everything Making my bed, drinking glasses, clean towels, vacuuming the room. I will never stay there again I tried twice to get my room cleaned and it never was.
More to do The staff was most helpful, but I found the amenities lacking in the room.
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I discussed your comments with the team, and we will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will retur... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.