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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smell of smoke, loud, unclean
Business response:
Nathaniel, thank you for your review. We are sorry for the smoke smell and cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The Extended Stay America is severely understaffed and can take some time for you to eventually be able to check into your room.
Business response:
Lance, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointing hotel Slow check in got better after we found a clerk. Room was disappointing very sparten. The window shade did not fully cover the window. There was only one soap and tube of shampoo for two people. The breakfast was a granola bar, blueberry muffin and a cup of hot water.
Business response:
George, thank you for your review. We are sorry our room was not to your expectations and for the issues you encountered. We also regret your disappointment with our grab-and-go breakfast offerings. This is not the kind of impression that we want our guests to have. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Couldn’t find reservation initially, then WiFi was down so couldn’t check us in. Wrote my cc info on a notepad. Not secure at all. Kitchenette unit with no dishes, utensils, etc. property run down, service non existent. Stains all over the chairs in our room.
Business response:
Brian, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Close to airport and good for extended stay. However, we had come from 5 days of camping in yellowstone and the hotel internet was down. They made us wait for 3 hours inspite of us having confirmed reservations and at the end of 3 hours, manually checked us in. How come the Hotel does not have a process for checkin if their internet is down. Had to sit out in the hot sun trying to figure out what to do.. Inefficient.
Business response:
Thank you for sharing your experience at our hotel. We regret we were not able to provide you with a room in an acceptable time frame and apologize for the inconvenience this caused. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Too “lived in” Flies buzzing around trash in the stairwells. Children using hallway as a playground. Elevator broke down. Leaky toilet. Breakfast to go was a granola bar or a muffin. Coffee or hot water for beverage. No coffee maker in room.
Business response:
Thank you for taking the time to share your comments. We aim to deliver an enjoyable stay, but we regret your stay was not a comfortable one. We apologize for the cleanliness and maintenance issues. We will share your comments with the teams involved to enhance our guest experience. We are also sorry for the disturbance you experienced and for your disappointment with the grab-and-go breakfast. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.