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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst wash room and smelling room. Leaky wash room and not happy. It’s not Expedia standard.
Business response:
Dear Sambasivarao, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping team to ensure rooms are checked so everything is in order as we proceed. Considering this a rare incident, please return, and we will make your next stay with us outstanding.Sincerel... read more
The hotel room did not have clean sheets. The fire alsrm went off multiple times during the night. The continental breakfast was a joke. We will nit be back.
Business response:
Dear Jessica, Our prime motto is to serve our guests with the best hotel experience. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you when you noticed the room was not meeting your expectations. In response to your review, we will discuss and address it with the relevant team so that it is not repeated. We hope you will reconsider and return, as we would welcome the opportunity to provide you with the seam... read more
My reservation was canceled and didn’t receive a reason why. Still needed a room but they wanted an additional 80 dollars over what I originally booked the room for. Did not stay. Was completely unprofessional
Business response:
Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.... read more
Save yourself money, book a different place I ignored the reviews. DO NOT STAY HERE ITS HORRIBLE. It reaked and was absolutely dirty. I’m pregnant and could not handle it. I ended up having to book another hotel
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Book Elsewhere I booked this hotel for a business training. I didn’t read the reviews but I should have! Unfortunately most of them are 100% accurate. The state of our room was okay but there was a lack of pillows and there were black dark hairs on our clean bath towels. The breakfast was coffee, nutri-grain bars and packaged muffins. I’m gluten free so there was nothing to eat for me. The gentleman at the desk staff unfortunately seemed unhappy to be at work and did not have any customer service skills or etiquette. On our ... read more
Business response:
Dear Jill,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our location, please allow us anot... read more
Check took a very long time Charge for the room on my credit card as well as paying expedia directly This was not what I hoping to avoid when I set up the reservation Will not use again
Business response:
Dear Ann Marie, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please feel free to connect for further assistance and give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
I would not recommend.
Business response:
Dear Lucy, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Horrible experience. It was dirty, the front desk was not professional or nice. The room door knob was broken, the hallway rug smelled, the sheets did not seem cleaned, they were wrinkle and had stains so we had to go buy some sheets to sleep in as well as towels. The mattress was hard and uncomfortable. The bathroom door was dirty, and there was no toilet paper. The window screen was broken, the night table drawer wouldn’t close. There was a small kitchen but no dishes or cups, and no coffee maker. This hotel was almost $20... read more
Business response:
Dear Eneida, Thank you for your recent stay with us and for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. Your comments regarding cleanliness, the state of the room, and the professionalism of our staff are deeply concerning. We understand how these issues affected your experience and assure you they do not meet our standards. We are addressing these matters immediately with our team to ensure such incidents do not occur again. Your satisfaction is important t... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.