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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was hardly cleaned with clothing in drawers, trash in the cupboards and hair in the tub. The room had the well worn look with many missing knobs on bureau and panels of cupboards peeling off.
Business response:
Dear Jessica, Thank you very much for your feedback. We are sorry to read that the room you were in did not meet your expectations. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Hotel room didn’t seem to be thoroughly cleaned.
Business response:
Dear Brendan, Thank you for taking the time to share your experience. Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure we are well-poised to serve you in the future. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we ... read more
Totally dirty room, pee marks in the toilet, totally dirty
Business response:
Dear Fellipe, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
It was in a good location for jumping on the highway but standard are lower than other hotels in the area
Business response:
Dear Alicia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Man... read more
The place was dirty
Business response:
Dear Quentin, We appreciate your feedback and apologize for any inconvenience you experienced. Cleanliness is a top priority, and we regret falling short of your expectations. Your comments are invaluable as they guide our continuous efforts to enhance our services. We have shared your concerns with our housekeeping team to ensure improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more satisfactory experience on your next visit.Sincerely,Hotel Management
Someone has previously broke into this room and they didn't even care to replace the door. The lock hardly worked. There were poop stains next to the toilet smeared on the wall next to the toilet paper. Remote to the TV did not work. TV stations went out when it rained. Asked for dishes but they told me I had to wait an hour and 45 minutes then they would bring them. Waited for over 2 hours and they never came or called. Sink would clog up everytime you turned on the water. And the toilet seat kept sliding off.
Business response:
Dear Kayla, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.