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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT book here This hotel is disgusting. Stains on just about every surface. Switched hotel rooms and the second one was just as bad. Was told don't go out of your room at night. Didn't make me feel safe. Hotel walls are paper thin.
Business response:
DearGuest, We sincerely apologize for the distressing experience you encountered during your stay. Your concerns about cleanliness and safety are highly concerning and do not reflect our standards. We assure you that we will address these issues immediately. We take the security of our guests seriously and work closely with local authorities to ensure a safe environment. Your feedback is invaluable in helping us improve. We hope to have the opportunity to provide you with a better experience.Sincerely,Hotel Management
Paid for a king deluxe room and showed up and was given a queen bed with no explanation or refund for the king room
Business response:
Dear Guest, Thank you for choosing us. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Please feel free to reach out to the hotel for further assistance, and we hope to improve your experience with us whenever your travels bring you back to the area. Sincerely,Hotel Management
First they give me a key to a room that was filthy . At 10 pm I’m called to the front desk where they try to double charge me for a room I had already paid for on Expedia after refusing to let them charge my card I go back to my room at 12 midnight I have police banging on the door requesting to search for a stolen laptop mind you I checked in at 7pm I do not understand why the police were called at midnight trying search my room after and only after I refuse to be double charged for a room it’s ridiculous how this place is ... read more
Business response:
Dear Mone, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Was nothing like the picture
Business response:
Dear Arlaine, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Problemas con mi reservación
Business response:
Dear Marlon, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Terrible attendant. Very rude and unprofessional and unpleasant
Business response:
Dear Lydia, Thank you for sharing your feedback with us. We regret any dissatisfaction caused by your interaction with our staff. Providing courteous and professional service is our priority, and we apologize for falling short of your expectations. Your comments have been noted, and we will address them internally to ensure a more positive experience for all our guests in the future. We appreciate your input and hope you will give us another chance to make a better impression.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.